Key Responsibilities:
Account Management & Growth:
- Serve as the primary point of contact for key enterprise and national accounts, ensuring strong relationships and long-term partnerships.
- Identify opportunities to expand business within existing accounts through cross-selling and up-selling strategies.
- Develop and execute account growth plans, aligning with clients business objectives.
Revenue Generation & Client Retention:
- Achieve revenue targets by identifying and implementing new business opportunities within the existing client base.
- Proactively address client concerns, ensuring high customer satisfaction and retention.
- Negotiate and finalize contracts, pricing structures, and service agreements.
Technical & API Integration:
- Collaborate with internal technical teams to facilitate seamless API integrations for clients.
- Understand API capabilities and guide clients on optimizing integrations for enhanced performance.
- Work closely with IT and product teams to resolve technical challenges and ensure smooth onboarding.
Strategic Coordination & Reporting:
- Analyze client data, market trends, and competitive insights to drive strategic decision-making.
- Prepare and present performance reports to internal stakeholders and clients.
- Work cross-functionally with sales, marketing, and customer support teams to enhance service delivery.
Key Qualifications & Skills:
- Experience: Minimum 5+ years in key account management, enterprise/national accounts, or client servicing roles.
- Industry Exposure: Fintech, digital payments, e-commerce, SaaS, or related industries preferred.
- Sales Acumen: Strong experience in cross-selling and up-selling with enterprise clients.
- Technical Understanding: Knowledge of API integration and ability to collaborate with technical teams for seamless execution.
- Stakeholder Management: Excellent communication, negotiation, and relationship management skills.
- Analytical Thinking: Ability to derive insights from data to drive business decisions.
