Senior Jira Engineer

ABOUT THE ROLE:

As a Jira Administrator, you will own and evolve our Atlassian Cloud environment and drive both day-to-day administration and long-term enhancements. You will work across departments to configure complex workflows, streamline access management, and automate repetitive processes using ScriptRunner for Jira Cloud. This is a critical role where your impact will be felt across multiple teams through improved productivity, better reporting, and scalable Atlassian practices.

Key Responsibilities

• Administer and support Jira Software, Jira Service Management, and Confluence in Atlassian Cloud.
• Configure and optimize workflows, screens, permission schemes, custom fields, and notification settings.
• Build advanced automation using ScriptRunner for Jira Cloud (validators, post-functions, listeners).
• Set up and manage Service Management projects: queues, SLAs, forms, portals, and automation rules.
• Manage access controls, user provisioning, and group-based permissions.
• Create dashboards, filters, and custom reports for visibility across teams and leadership.
• Collaborate with stakeholders to gather requirements and deliver process improvements.
• Perform regular audits and cleanups to maintain a secure, efficient environment.
• Support Atlassian integrations with tools like Slack, Microsoft Teams, GitHub, and more.
• Document configurations, workflows, and change history for compliance and scalability.
• You will work to scale our employee productivity platform to support fast-moving teams in a fast-paced environment while helping end users get the most out of Atlassian Stack.

What makes you a great fit:

• Hands-on experience administering Atlassian Cloud products.
• Strong expertise in Jira workflows, custom fields, permission schemes, and service projects.
• Experience with ScriptRunner for Jira Cloud or similar automation/scripting tools.
• Solid understanding of access management and user provisioning in a cloud environment.
• Familiarity with ITSM concepts and Jira Service Management best practices.
• Ability to work independently and collaboratively with technical and non-technical stakeholders.
• Excellent troubleshooting and communication skills.