Senior Jira Administrator

The Senior Jira Administrator is the senior individual-contributor owner of the Jira platform, accountable for its design, configuration, reliability, data quality, and evolution to enable enterprise-scale portfolio, programme, and delivery management.

The role defines how Jira is used across 16 Agile development value streams by establishing Jira Agile Project Management platform standards, governance, and reusable patterns that improve planning quality, delivery predictability, and operational reporting for senior stakeholders.

A critical part of this role is leveraging Rovo AI to streamline planning and operational processes, reduce manual administrative effort, and increase the signal-to-noise of portfolio reporting through consistent, governed AI-assisted workflows.

Scope & Impact (Senior Individual Contributor)
* Own the Jira platform operating model (standards, controls, change management, and lifecycle) for enterprise-scale Agile portfolio, programme, and delivery planning
* Serve as the primary technical authority and escalation point for complex Jira configuration, automation, integration, and data-quality issues
* Translate leadership priorities into platform capabilities and a prioritized Jira/Rovo AI improvement roadmap; drive adoption through influence (no direct reports)
* Define success measures for platform outcomes (e.g., cycle time, planning quality, reporting timeliness, data completeness) and continuously improve based on metrics

DUTIES & RESPONSIBILITIES
Jira Platform Design & Configuration
* Architect the end-to-end Jira configuration (issue hierarchy, workflows, schemes, and automation) to enable portfolio, programme, and team-level delivery at scale
* Establish configuration standards and governance (permissions, workflows, fields, and automation) to reduce variation, improve maintainability, and ensure auditability
* Design and govern portfolio-level structures for dependencies, cross-team planning, and prioritization; ensure traceability from strategy (OGSM/OKRs) to delivery outcomes
* Define and maintain reusable Jira templates and required fields to support OGSM/OKR planning, improving consistency, comparability, and reporting readiness

Integrations, APIs, & Data Migration
* Own the integration architecture between Jira and enterprise systems (e.g., Servicely, Azure DevOps), ensuring reliable data flow and clear system-of-record boundaries
* Design and maintain API- and automation-based integrations with appropriate controls (logging, monitoring, retries, and data validation) to protect platform performance and data quality
* Lead complex Jira migrations (from ServiceNow and Azure DevOps), including discovery, mapping, cutover planning, stakeholder communications, and post-migration stabilization
Reporting & Insights
* Define the Jira reporting strategy (dashboards, filters, metrics definitions) to support portfolio governance, delivery health, and operational decision-making
* Deliver executive-ready insights (trends, exceptions, and risk signals) and partner with portfolio owners to drive actions on capacity, sequencing, and dependency risk

Platform Operations & Continuous Improvement
* Own Jira platform reliability and operations (upgrades, marketplace apps, performance, security/access controls, and environment health) with predictable release/change cadence
* Act as escalation owner for complex incidents spanning configuration, automation, integrations, and data integrity; perform root-cause analysis and implement preventative controls
* Build and run enablement mechanisms (documentation, office hours, training, and admin community practices) to drive adoption and reduce support burden over time

Rovo AI Enablement for Planning & Operations
* Own the Rovo AI enablement roadmap for planning and operations, prioritizing use cases based on measurable value (time saved, planning quality, reporting timeliness, risk visibility)
* Configure and govern Rovo AI usage within Jira (prompt patterns, automation triggers, access controls, and guardrails) aligned to platform standards, data handling, and compliance requirements
* Create and maintain standardized AI-assisted planning assets (templates, prompts, and playbooks) to improve consistency of OGSM/OKR artifacts, epics, user stories, and release plans across portfolios
* Implement AI-assisted operational insights by generating governed summaries and exception reporting from Jira data for weekly/monthly portfolio reviews
* Define, track, and report Rovo AI performance metrics (adoption, quality, cycle-time impact, and stakeholder satisfaction) and drive iterative improvements based on outcomes
* Ensure responsible AI operations through documented controls (data access, auditability, human review expectations, and change management) and alignment with enterprise governance

REQUIRED SKILLS & EXPERIENCE
* 8+ years experience administering Jira in enterprise environments including standardization across multiple teams/programmes
* Proven track record leading Jira implementations or major re-designs including for Jira Agile Project Management (requirements, design, delivery, adoption, and stabilization)
* Strong experience with Jira APIs, integrations, automation, and data governance (validation, monitoring, and reliability)
* Experience supporting portfolio-level delivery planning and executive reporting, including metric definition (flow/cycle time, throughput, predictability, and risk)
* Practical experience enabling Rovo AI in planning/operations contexts, including guardrails, measurement, and scaled adoption
* Ability to operate credibly with senior stakeholders and influence decisions through data, recommendations, and governance (without formal authority)
* Experience supporting portfolio management practices and OGSM/OKR planning, including translating strategy into structured delivery backlogs

Preferred / Nice to Have
* Ability to develop and support Power BI reports and data models on Jira data
* Experience designing or supporting project ROI calculations and benefit tracking
* Experience working in global, multi-region environments, supporting distributed stakeholders and consistent ways of working