We are seeking a talented individual to join our Marsh Tech team at MMC Corporate. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Senior Jira Administrator
As the Senior Jira Administrator, you will serve as the technical owner and subject matter expert (SME) for Jira Service Desk, a critical ticket management solution supporting Marsh McLennan's business processes globally. You will ensure the application runs smoothly and efficiently, collaborating closely with Stakeholders and Business Analysts to deliver tailored Jira Service Desk solutions that meet evolving business needs. Your role will also involve supporting system users through front-end configurations and troubleshooting.
What can you expect
- Work in a diverse and inclusive culture as part of a global organization
- Working on Globally implemented Mercer Compass application testing
- A fast pace, demanding and collaborative environment with exposure to senior leaders
- To work collaboratively with current testing team and contribution to creating & enhancing test automation framework
- Assist in planning and managing the project deliveries
- Be a team player to fulfil delivery timelines and be compliant to all policies
- Align with stakeholders and project needs to ensure quality deliverables
- Engage and maintain high Stakeholder engagement, develop employee competency and assist in the understanding of deliverables
We will count on you to:
- Act as the SME and collaborate with BAs and stakeholders on Jira Service Desk configuration, process improvements, and best practices.
- Implement, configure, and manage complex administrative elements including project workflows, screen schemes, field schemes, permission schemes, notification schemes, dashboards, reports, and key third-party add-ons.
- Manage user onboarding, user accounts, and user groups within Jira Service Desk.
- Provide troubleshooting and support for user issues related to Jira Service Desk.
- Diagnose and resolve general IT issues impacting the application.
- Monitor and manage application performance and availability, ensuring compliance with agreed Service Level Agreements (SLAs).
- Oversee application version upgrades and patch management.
- Install, configure, and maintain third-party add-ons for Atlassian products.
- Maintain excellent communication with stakeholders and users to ensure alignment and satisfaction.
- Demonstrate strong expertise in JIRA workflow configuration and customization.
What you need to have:
- Bachelor's degree or equivalent extensive experience in a related field.
- Minimum of 5+ years of hands-on experience configuring and administering Atlassian products such as JIRA, Jira Service Desk, and Confluence (certifications are a plus).
- Overall professional experience of 9+ years in IT or related roles.
- Proven experience with installing, configuring, and managing Atlassian Marketplace plugins (e.g., EmailThisIssue, ElementsConnect, TimeToSLA, ScriptRunner).
- Strong skills in using and extending REST/API services, JavaScript, and HTML (mandatory).
- Proficiency in MSSQL database management.
- Competency with Microsoft Office Suite.
- Strong team player with the ability to work collaboratively in dynamic, cross-functional, and geographically dispersed teams.
- Customer service-oriented mindset with a passion for helping users solve problems efficiently.
- Ability to work independently with minimal supervision in a fast-paced, evolving environment.
- Excellent interpersonal and communication skills in English, both written and spoken.
- Strong work ethic and adaptability to work across different time zones.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
