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Senior IT Support Specialist (Service Desk)

Sterling Talent
Mumbai
4-9 Years
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  • Posted 4 days ago
  • Over 50 applicants
Quick Apply

Job Description

  • Set up, maintain, and troubleshoot desktop and notebook computers (On Site Remote)
  • Daily follow ups on pending ticket to closure and ensure SLAs are met
  • Follow up drive closure of long pending tickets
  • Set up and configure printers, scanners, and other peripherals
  • Working on a 24*7 environment and on shift basis
  • Install and configure software
  • Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency
  • Coordinate with vendors as needed
  • Alert the support teams on outages and provide necessary updates on Bridge calls
  • Review and test new applications, printers, software s etc. and provide feedback
  • Document issue resolution, Prioritize and re assign tickets in JSM
  • Handle escalated issues support the engineers on floor
  • Develop and share Knowledgebase to the teams
  • Propose Service Improvement Plans for the company and work on implementing them
  • Maintain excellent communication with all end users and other members of the technology department

More Info

Job Type:
Permanent Job
Industry:
Recruiting, Staffing Agency
Role:
Technical Support Representative (Non- voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Sterling Talent

At Sterling Talent Services, we endeavor with a firm resolution that we are an extension of our client and therefore we perform as a responsible mediator of their organisation. We have an established database of a variety of prospective candidates, and we continually emphasis on upgrading the database by exploring new sourcing resources. We understand that each client is unique, so we try provide to their requirements accordingly with a spectrum of fresh perspective & young talent of management professionals, capable to provide high degree of solutions. We perform our best to provide customized solutions to our clients keeping in view the dynamic range of Clients’ corporate culture, management style and vision. Our mission is “To emerge as a respectable Human Resource Solutions Company, synergizing with our clientele to provide world-class human capital solutions, proving to be of great value to client organisations”.

Job ID: 119070923

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Last Updated: 10-03-2026 09:03:58 AM
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