Job Description
Job Title: Senior IT Support L2 – Infrastructure & Security
Location: Bengaluru, Karnataka
Experience: 3-5 Years Employment
Type: Full-Time
Job Summary
We are looking for a hands-on Senior IT Support Specialist with expertise in IT infrastructure, cybersecurity, Microsoft 365, networking, and cloud administration. The role involves managing enterprise IT operations, endpoint security, network infrastructure, user support, and cloud environments while ensuring high availability, security, and compliance.
Key Responsibilities
Provide L1/L2 IT support for hardware, so ware, systems, and network issues.
Manage onboarding/onboarding, user provisioning, access control, and endpoint management.
Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Intune).
Manage Jump Cloud, Active Directory, DNS, DHCP, MFA, SSO, and Group Policies.
Configure and maintain For net firewalls, VPNs, LAN/WAN/Wi-Fi, routing, NAT, IPS/IDS, and network security.
Monitor and manage CrowdStrike XDR/EDR, endpoint protection, DLP, and vulnerability remediation.
Support AWS infrastructure including EC2, VPC, IAM, Security Groups, backups, and access management.
Maintain IT documentation, asset inventory, DR plans, compliance, and audit readiness.
Coordinate with vendors/ISPs and ensure SLA-driven IT operations.
Required Skills
Strong experience in:
Microsoft 365 Administration
JumpCloud & Active Directory
For net Firewall Management
CrowdStrike XDR/EDR
AWS Infrastructure
Windows/macOS Support
VPN & Network Troubleshooting
Good understanding of cybersecurity, endpoint security, and IT governance. Invisia Software Pvt. Ltd.
Strong troubleshooting, communication, and stakeholder management skills.
Preferred Certifications
Fortinet NSE, Microsoft 365/Azure, AWS, CCNA/CCNP, MCSE/MCSA, CompTIA A+, CISSP, or CEH.
Education
Bachelor's degree/Diploma in IT, Computer Science, or related field.
Additional Requirements
Willing to work onsite and support critical incidents when required.
Ability to multitask in a lean IT team environment with strong ownership and proactive approach.
