Senior IT Support Engineer

Brief Summary

Join a dynamic team as a Senior Support Lead where you will play a pivotal role in maintaining robust manufacturing systems, ensuring operational excellence and user satisfaction.

Responsibilities

• Provide L2/L3 manufacturing system support during both day and night shifts. Ensure the health and uptime of shop floor and warehouse systems. Perform backend checks for issues escalated from L1 support. Collaborate with technical leaders to address complex system issues and facilitate new function testing and knowledge transfer. Work closely with production floor users to analyze system functions and participate in User Acceptance Testing (UAT) for newly released functions. Guide and review the IT knowledge base maintained by support teammates, promoting continuous improvement. Execute IT enhancements, system functional releases, and deployment activities in accordance with defined application control policies. Develop root cause analysis skills to support the IT Support Manager in strengthening the support team.

Requirements

• Bachelor's Degree or higher in Information Technology, Computer/Electrical Engineering, or a related field. Minimum of 3 to 5 years of experience in manufacturing application support. Strong analytical and troubleshooting skills, with the ability to adapt to a fast-paced working environment. Familiarity with shop floor related manufacturing systems and processes experience with relational databases and software lifecycle management is essential. Certification in Software (such as MES/ERP) and knowledge of Industry 4.0 processes is preferred. Proficiency in SQL queries and debugging tools helpdesk management experience is an added advantage.