IT Operations & Infrastructure
- Manage and maintain IT infrastructure including all the networks Switch firewall Access point and router, endpoints, and cloud services end user support.
- Monitor system and device performance, availability, and capacity to ensure business continuity.
- Troubleshoot and resolve hardware, software, and network‑related issues.
Microsoft 365 & Cloud Administration
- Administer Microsoft office 365 services including Exchange Online, Azure AD, Intune, SharePoint, Teams centre and security features.
- Manage user accounts, licenses, distribution groups, mail flow, whitelisting, and access controls.
- Support Copilot, Intune device management, and endpoint protection policies.
Cybersecurity & Compliance
- Implement and maintain security controls such as antivirus, EDR, email security, data protection, and access management.
- Ensure compliance with internal IT policies, ISO‑aligned controls, and audit requirements.
- Monitor security alerts, conduct basic investigations, and coordinate incident response.
IT Policies, SOPs & Documentation
- Develop, review, and maintain IT policies, SOPs, and handbooks (e.g., Acceptable Usage, Asset Management, Backup).
- Maintain audit‑ready documentation with proper version control and change logs.
- Support internal and external IT audits by providing evidence and reports.
IT Asset & Vendor Management
- Maintain IT asset inventory for hardware, software, licenses, and subscriptions.
- Coordinate with vendors for procurement, renewals, and support escalations.
- Track lifecycle management of devices including onboarding and off boarding.
- Prepare regular IT network reports and dashboards (asset status)
End‑User Support & Stakeholder Coordination
· Provide support to end users and business stakeholders as required.
- Mentor junior IT staff and guide best practices.
Requirements
Technical Skills
- Strong knowledge of Microsoft 365 Administration (Exchange, Azure AD, Intune, SharePoint)
- Experience with endpoint management, security tools, backup tools and antivirus solutions
- Understanding of networking fundamentals (DNS, DHCP, VPN, VLAN, firewalls)
- Familiarity with IT security best practices and audit controls
Security & Compliance (SOC / ISO)
• Support SOC 2 / ISO 27001 IT controls
• Assist in audit evidence collection and documentation
• Ensure compliance with access control and security policies
Professional Skills
- Excellent troubleshooting and analytical skills
- Strong documentation and communication capabilities
- Ability to work independently and handle multiple priorities
Experience
- 3–5 years of experience in IT operations / IT infrastructure / IT support roles
- Hands‑on experience with enterprise IT environments and cloud platforms
- Experience supporting audits and Security and compliance
