Senior IT Monitoring Engineer

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

We are looking for a Senior IT Monitoring Engineer to lead our enterprise monitoring operations. You will manage and enhance our monitoring infrastructure across on-premise, cloud, network, and application layers. The ideal candidate is an expert in tools like HP OpenView and Zabbix, has strong scripting skills, and is passionate about automation and system reliability.

Key Responsibilities

• Manage and enhance enterprise monitoring platforms (HP OVO/OBM/NMMi, Zabbix).

• Configure monitoring for cloud environments (Azure, AWS, GCP).

• Oversee agent-based monitoring for Linux, Solaris, HPUX, and Windows systems.

• Manage SNMP monitoring for network devices (switches, routers, firewalls, load balancers).

• Monitor VMware environments, storage systems, and HP/Dell servers.

• Monitor databases (Oracle, PostgreSQL, MySQL, MSSQL) and applications (WebLogic, RunMyJobs).

• Drive alert optimization, automation, and incident management improvements.

• Integrate monitoring with ITSM tools and ensure SLA compliance.

• Migrate Monitoring platform from HP OVO tools to Zabbix.

Required Skills

• Proven experience in an enterprise monitoring role.

• Hands-on expertise with monitoring tools like HP OpenView and Zabbix.

• Strong knowledge of cloud monitoring (Azure, GCP, AWS).

• Proficiency in scripting and automation (Bash, PowerShell, Python, Ansible, Terraform).

• Experience monitoring diverse infrastructure: servers, networks, databases, and applications.

• Excellent problem-solving skills and a collaborative mindset.

Experience

• 5 to 9 years in enterprise monitoring or infrastructure operations.

• ITIL knowledge is preferred.