We are looking for an experienced Senior IT Infrastructure Support Engineer to join the regional IT infrastructure team for one of our global logistics clients.
This is a hands-on technical role covering end-user support, Microsoft infrastructure, cloud, networking, security and IT operations. The successful candidate will act as a senior escalation point for complex technical issues while supporting the service desk and guiding junior engineers.
Key Responsibilities
- Provide hands-on onsite and remote support for laptops, mobile devices, business applications, printers and other IT equipment.
- Administer and troubleshoot Microsoft 365, Windows Server, Microsoft Azure and Microsoft SQL environments.
- Perform system administration and troubleshooting in a hybrid cloud infrastructure.
- Monitor system and infrastructure performance, identify potential bottlenecks and implement or recommend technical improvements.
- Perform Windows/server patching, system updates and security hardening to maintain system availability and protect against cybersecurity threats.
- Manage and troubleshoot network connectivity and infrastructure-related issues.
- Support data management, backup and recovery activities across cloud systems and applications.
- Investigate and resolve complex incidents, carrying out root-cause analysis and working with vendors or technology teams where required.
- Participate in Vulnerability Assessment & Penetration Testing (VAPT) and IT audit activities, including technical remediation and follow-up.
- Support the planning and execution of IT Disaster Recovery (DR) exercises.
- Work with vendors and technology partners on technical issues, maintenance, procurement and infrastructure improvements.
- Monitor the IT service desk queue and ensure incidents are resolved within agreed SLA requirements.
- Provide technical guidance, coaching and troubleshooting support to junior IT engineers.
- Take responsibility for service desk operations when required, including coordination of workloads, escalations and team activities.
- Participate in a 24x7x365 standby rotation and provide after-hours technical support for urgent regional incidents.
Requirements
- Diploma or Bachelor's Degree in IT, Computer Science, Computing or a related discipline.
- Minimum 5 years of IT experience, with strong hands-on experience in IT infrastructure and technical support.
- Strong technical knowledge of Microsoft 365, Windows Server, Azure and networking.
- Hands-on experience troubleshooting desktop, server, cloud, SaaS, network and security environments.
- Experience with system administration, patching, backup/recovery and infrastructure troubleshooting.
- Familiarity with IT service management platforms such as ServiceNow, Freshservice or similar.
- Good understanding of incident management, SLA and ITIL practices.
- Experience with cybersecurity, vulnerability management, VAPT or IT audit activities will be advantageous.
- Previous experience guiding, mentoring or supervising junior IT support engineers.
- Willing to participate in standby and after-hours support.
Technical Skills
Candidates with experience in the following areas will be highly relevant:
Microsoft:
Microsoft 365 | Windows Server | Azure | Microsoft SQL | Active Directory
Infrastructure:
Server Administration | Networking | System Patching | Backup & Recovery | Disaster Recovery
End User:
Windows | Hardware Troubleshooting | Mobile Devices | Printers | Business Applications
Security:
Vulnerability Management | VAPT | Security Hardening | Antivirus
IT Operations:
ServiceNow / Freshservice | SLA Management | Incident Management | Vendor Management
To apply, please send your cv to [Confidential Information].
We regret that only shortlisted candidates will be notified. Thank you for your understanding!
