What will you do:
- Local support oftheBangaloreofficeon site 5 days a week
- Global support of all Sprinklr users.
- Tracking & documenting of all support activities
- Supporting primarily macOS,Windows, AVand all common office software and applications such as Microsoft,Adobeand cloud SaaS products.
- Perform laptop setup and inductions for users, hardware troubleshooting and repair.
- General office IT such as conference room,telephone, officeNetworkandPrinter setups etc.
- Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users.
- Communicate and document troubleshooting techniques and best practices.
- Perform endpoint management deployment and anti-virus security.
- Work with IT Management to constantlymonitorand improve delivery of IT systems and support.
- Proactively understand,analyseand research new technical problems when needed.
- Supporting high level eventsandproactivelymonitoringof meeting rooms
- Supportnew hire onboardingby preparing and provisioning devices, creating user accounts, and guiding users through the IT setup process.
- Assistwithemployee offboarding, ensuring secure return of assets and revocation of system access in coordination with HR and Security.
- Collaborate withcross-regional IT teamsto troubleshoot and resolve complex or escalated issues.
- Maintain documentation forSOPs, knowledge base articles, and user guides to promote self-service and knowledge sharing.
- SupportVIP users and executives, ensuring high-priority response and proactive care during events or travel
AV & Event Support Responsibilities
- Setting up and managing AV equipment for executive meetings and high-profile events, ensuring smooth operations.
- Configuring and troubleshooting displays, video, and audio connections, including mixers, computers, and peripherals.
About You
- 4+years experiencewithin IT or B.S. degree
- Self-motivation and the ability to work with minimum supervision
- Excellent written and verbal communication skills and meticulous attention to detail.
- Experience working with high-level executives
- Good understanding of Microsoft365, ComputerNetwork
- Experience withJamfPro and enterprise Mac management concepts
- Experience with end user customer support,possessstrong technical knowledge of macOS; Windows, and other Microsoft products
- Ability to use customer-service oriented techniques todetermineand resolveproblems andrespond competently with theappropriate senseof urgency to user requests.
- Work both independently and as part of a team with professionals at all levels
- Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment.
- Ability to prioritise tasks and work on multiple assignments.
Essential technologies:
- Conferencing & collaboration tools: Microsoft Teams, SharePoint, OneDrive.
- AV & Event Technologies: Video conferencing systems, audio mixers, display management, and camera switching.
