Senior IT Business Analyst

Key Responsibilities

Business Analysis & Requirements Management

• Lead requirements gathering through stakeholder interviews, workshops, discovery sessions, and business process analysis.
• Translate business needs into clear functional and technical requirements, user stories, acceptance criteria, process flows, and use cases.
• Analyse business processes to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Develop future-state process maps and recommend practical solutions that enhance business operations and user experience.
• Ensure requirements are complete, traceable, testable, and aligned with business objectives.

Stakeholder Management

• Partner with business users, product managers, designers, engineers, and project teams to understand business needs and define solution requirements.
• Facilitate discussions to resolve conflicting priorities and build consensus across cross-functional teams.
• Present recommendations, findings, and solution options clearly to both technical and non-technical stakeholders.
• Manage stakeholder expectations throughout the project lifecycle.

Solution Validation & Delivery Support

• Support solution design by collaborating with product, architecture, and engineering teams.
• Lead User Acceptance Testing (UAT) planning, test case preparation, defect management, and solution validation.
• Ensure delivered solutions meet functional requirements, business objectives, and operational needs.
• Support deployment readiness and post-implementation reviews where required.

Project & Agile Delivery

• Participate in Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and release planning.
• Monitor project scope, priorities, risks, dependencies, and delivery progress.
• Work closely with delivery teams to ensure successful implementation of business solutions.
• Communicate project risks, assumptions, and key decisions to relevant stakeholders.

Data Analysis & Continuous Improvement

• Analyse business and operational data to identify trends, opportunities, and areas for improvement.
• Use data-driven insights to support business decisions and recommend process enhancements.
• Contribute to continuous improvement initiatives that improve delivery efficiency and business outcomes.

Mentoring & Collaboration

• Provide guidance and mentorship to junior Business Analysts.
• Share best practices, templates, and lessons learned across the team.
• Foster a collaborative, customer-focused, and continuous improvement culture.

Requirements:

• Bachelor's Degree in Information Systems, Computer Science, Business, Operations Management, or a related discipline. Relevant professional experience may be considered in lieu of formal qualifications.
• Minimum 5 years of experience in Business Analysis, Digital Transformation, Product Delivery, or related roles.
• Strong experience in requirements gathering, business process analysis, process modelling, user story development, and documentation.
• Proven ability to translate complex business requirements into clear and actionable functional specifications.
• Experience facilitating stakeholder workshops and managing cross-functional collaboration.
• Experience supporting Agile software delivery using Scrum or similar methodologies.
• Familiarity with UAT planning, solution validation, and defect management.
• Proficiency with business analysis and collaboration tools such as Jira, Confluence, Miro, Visio, Lucidchart, Microsoft Excel, and SQL.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Experience in digital transformation, enterprise applications, or large-scale technology projects will be advantageous.
  
  

(EA Reg No: 20C0312)

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