Senior IT Application Analyst – FIS

Company Description:

• Our client is a well-established organization with a strong legacy in logistics, supply chain, and technology-driven solutions. The company provides end-to-end services across transportation, customs, e-commerce logistics, and supply chain management, while also leveraging advanced digital platforms to enhance operational efficiency and customer experience.

Role Details:

. Title / Designation: Senior IT Application Analyst - FIS
. Location: Gurugram, India
. Work mode: Hybrid

Role & Responsibilities:

. Provide technical support for FIS applications and related business processes
. Analyze production incidents, defects, processing exceptions, and interface failures to identify root causes and drive resolution
. Gather, document, and validate functional and technical requirements for fixes and enhancements
. Support solution design, testing, deployment, and post-production validation
. Monitor application performance, transaction flows, interfaces, and operational trends
. Investigate data discrepancies, reconciliation breaks, and failed transactions
. Support integrations including APIs, file-based, and middleware-enabled interfaces
. Validate data mappings, transformation logic, reconciliation rules, and exception handling
. Support incident triage, problem management, escalation, and release readiness activities
. Develop and maintain technical documentation including process flows and support procedures
. Drive automation and continuous improvements to enhance system reliability

Candidate Requirements:

. 7+ years of experience in technical analysis, systems analysis, or application support
. 5+ years of experience supporting FIS applications (Treasury & Risk Manager, SWIFT Services, GetPaid)
. Strong experience in production support, transaction processing, and data flow analysis
. Knowledge of APIs, file interfaces, middleware, and reconciliation processes
. Experience in testing, defect management, and release coordination
. Strong understanding of SDLC, change control, and incident management processes
. Strong analytical, troubleshooting, and root-cause analysis skills
. Excellent communication and stakeholder management skills

Preferred Qualifications:

. Experience in financial services, banking, fintech, or transaction-processing environments
. Familiarity with banking file formats such as BAI, MT940, CAMT52
. Exposure to enterprise monitoring and service management tools
. Experience working in Agile, Scrum, or hybrid environments

Education & Other Details:

. Bachelor's degree in Computer Science, Finance, Accounting, or related discipline

Selection Process:

. Two technical interviews
. HR round

Recruiter Details:

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