How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Primary Functions
- Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations
- Communicate and simplify technical analyses to non-technical business audiences, providing them with levers to act upon
- Leverage business intelligence tools when needed, such as SQL/SAS, Hyperion/Brio, Excel, and Tableau, to measure KPIs, find trends, and identify opportunities to optimize revenue performance
- Using tools such as Quantum Metric and Adobe Analytics/Adobe Customer Journey Analytics, support digital product teams in deriving insights and problem-solving
- Develop strategic and tactical plans to increase revenues, reduce costs, shift channel share, and improve business processes both within and across multiple departments
- Participate in cross-divisional strategic meetings to share key findings
- Support weekly, monthly or ad hoc/ongoing performance reporting
Role Summary
Delta's Digital Experience Insights team is seeking a Senior Insights Specialist who is analytical, can clearly communicate, and has strong attention to detail. The role supports and consults with the broader Enterprise Digital Strategy organization, with an insights focus on merchandising, servicing, and overall adoption of digital tools.
What You Need To Succeed (Minimum Qualifications)
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)
- Bachelor's degree in Computer Science, Computer Information Systems or BE / B Tech or ME / M Tech, preferably in a technical or scientific field
- 4+ years of work experience in Business, Marketing, Operations Research, Finance or Economics required.
- Possessing intellectual curiosity
- Proficiency with Tableau or Power Bi for advanced visualization. Experience with product analytics tools such as Adobe Analytics and/or Customer Journey Analytics and session replay tools such as Quantum Metric.
- Excellent presentation/communication/storytelling skills are required
- Embraces diverse people, thinking, and styles
Behavioral Competencies
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Airline experience is strongly preferred. Prior experience with Delta or other airline or Hospitality data a plus
- A data analysis background with proficiency in SAS, SQL, or Hyperion/Brio; building and maintaining Tableau dashboards Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn)
- Self-motivated and take pride in building great products for key stakeholders.
- Resourceful in finding the data and tools you need to get the job done.
- Not afraid to ask for help when you need it or help teammates when they need a boost.
Senior Engineer - Fleet Engineering, Structures (AA PODS)
About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2023, Delta was named the
World's Most Admired Airline by Fortune, with the company ranking No. 1 across the board in the industry for values including innovation and people management. Delta also rated higher than any other airline on the overall list of
Most Admired Companies, climbing to No. 12 this year. Additionally, the quality of Delta's in-flight and airport experience, expanding network of destinations and reputation for reliability lifted it to the
number one ranking on Conde Nast Traveler's 2022 Readers Choice Awards for Best Airlines in the U.S.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly a distributed team to create memorable experiences for customers.
Why join:
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs –Exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation & IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad intuition for business on airline operations while retaining focus on ground breaking technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities.
