The Infrastructure Engineer is responsible for the technical direction of Network Platforms within a portfolio, providing consulting expertise, leveraging business and technical knowledge to support business strategies and deliver business value.
Plays an integral role in building and enhancing the network infrastructure required to support the platform(s) or set of applications in terms of robustness, scalability, availability and efficiency.
Works with Technical and Business Architects to ensure developments support the business and IT strategic plan.
Performs as a high-level, Technical SME (subject matter expert) for the Global Network Infrastructure at American Express
Has strong troubleshooting skills to resolve high-severity, business-impacting outages and incidents
Has responsibility for the technical direction of the platform(s)/applications within the supported portfolio
Works with architecture consultants to ensure Infrastructure build aligns to business and IT strategy
Partners with the American Express Technology architecture teams in determining a practical adaptation of enterprise standards through informal feedback sessions
Coaches and mentors less experienced colleagues as required
Participates in relevant network communities
Works with the Directors of Business and Technical Architecture to identify technical solutions and business process improvements in support of the business and IT strategic direction
Manages (monitors and addresses) third party work in terms of quality and adherence to standards
Ensures accurate asset information is recorded/documented for the platform/application supported
Expert level knowledge in networking protocols like TCP/IP, OSPF, and BGP is required
Expert level knowledge in switching technologies like Spanning tree, Port Channels, VPCs, Ethernet is required
Expert level knowledge in packet capture analysis
Expert level Knowledge of Application Delivery Controllers / Load Balancers and Global Traffic Managers such as F5
Experience with networking platforms like Cisco IOS, IOS-XE, ASR, Nexus OS, Catalyst Switches, Arista EOS, Cumulus, Viptela vEdge/vManage, Aruba Wireless, Riverbed Steelhead and Interceptors, Cisco WAAS and AppNavs, Palo Alto Firewalls, Cisco ASA VPNs
Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML
Experience in web frameworks (Django or Flask preferred)
Experience in Linux systems administration
Minimum Qualifications:
8+ years engineering experience in a global Data Centre environment in the IT industry.
Bachelor s Degree in Computer Science, Computer Science Engineering, or significant experience
Experience with design and implementation of Data Centre Network Infrastructure.
Experience with Software-Defined Networking, Data Center Fabrics, Cisco ACI, NSX-T, MP-BGP eVPN and VXLAN, SD-WAN, GWAN MPLS-VPNs, Data Center Interconnects, Internet Edge POPs, Campus Networks, and Wireless Networks
Experience in network automation using Python, Ansible, Puppet, etc., Netmiko, Rest API, JSON/XML
Experience with in depth problem solving, analytical analysis, reporting and presentation to senior leaders and key partners
Ability to lead, influence and drive vendor direction to deliver innovated solutions that are advantageous to American Express Tried outstanding personal integrity and ability to build trust and collaborate across an organization
Ability to communicate verbally and in written and various media with many different consumers and partners.
Strong critical thinking and decision-making skills
Leadership Skills:
Ability to lead a geographically dispersed team that is composed of employees and contractors located across multiple locations.
Liaise between Global Infrastructure, interfacing development, Product Owners, and other partner teams to improve performance and availability.
Ability to build positive relationships with your team, business, and technology partners to achieve established goals.
Highly motivated, self-starter with a high level of personal accountability able to manage multiple priorities with a sense of urgency
Promote open, positive and effective communication and cooperation among team members, colleagues and stakeholders with high integrity.
Ability to effectively interpret technical/business objectives and challenges and articulate solutions.
Influence and lead team members with creative thought leadership with data driven changes and improvements by challenging status quo and demonstrating risk taking.
Demonstrate the ability to effectively communicate to internal business clients and all levels of leadership on each facet of issue handling including (but not limited to): issue identification, service restoration, solutions to permanently resolve to ensure high levels of ongoing service or something to that nature.
