Experience: 4.00 + years
Salary: Confidential (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Office ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers client - Unifize)
What do you need for this opportunity
Must have skills required:
End-to-End Implementation, Implementation, workflow design, Process Automation
Unifize is Looking for:
Senior Implementation Lead
About Unifize:
At Unifize, we are revolutionizing the way life science and manufacturing companies manage processes and communication to innovate. Our eQMS SaaS platform accelerates product development and process innovation. In a world where changing regulatory environments, market competition, customer demands, and technological advancements are constants, Unifize provides the solution to overcome both internal and external constraints that hinder progress.
Please review our extensive case studies and testimonials from customers, who talk about how Unifize is differentiated in the following four key areas:
- No code process builder
- Intuitive, chat-based collaboration
- Low code automation
- Artificial Intelligence
You should also check out our medical device landing page as well, including the overview video to get a sense of what we do.
Role Mission:
Own complex customer implementations end-to-end at the account level — from kickoff through go-live and structured hypercare — delivering predictable, high-quality outcomes through strong workflow design, execution discipline, scalable implementation practices, and mentorship of junior implementation leads.
Core Responsibilities:
- Own end-to-end customer implementations at the account level: kickoff, milestones, risk management, go-live, and structured hypercare.
- Lead workflow and solution design: translate complex customer requirements into scalable configurations across multiple modules.
- Drive execution quality across the account: review work from Junior ILs and IEs, maintain documentation hygiene and validation
readiness.
- Manage customer delivery and communication at account level: run steering meetings, align senior stakeholders, manage expectations and escalations
- Mentor and develop Junior Implementation Leads: structured coaching on workflow design, delivery standards, and customer communication
- Support clean handoff to Customer Success: account-level summaries, open-item lists, adoption readiness documentation
- Create and delegate tasks to progress implementation.
- Improve implementation function scalability: build playbooks, templates, and checklists the team uses.
- Coordinate with engineering to close platform issues and defects on time
- Complete hands-on execution tasks when delegation is not viable Responsible
Must-Have Requirements:
- 4+ years in B2B SaaS implementation or solutions, ideally with enterprise or mid-market accounts
- Has independently owned and delivered complex B2B SaaS implementations end-to-end at the account level — not just individual modules
- Experience implementing software of comparable complexity in manufacturing, quality management, or similar process-heavy/regulated industries (either
Industry-specific Or Software-specific Experience Is Required)
- Hands-on operator — owns customer outcomes 100%, not the type who delegates and gets on calls
- Can design workflows, manage multi-stakeholder delivery, and handle escalations without senior hand-holding
- Proficient with low-code / no-code tools
- Comfortable with US-based enterprise customers and late-evening working hours (Bangalore, US timezone alignment)
- Strong written communication — produces clean documentation, account summaries, and handoff materials
Preferred (not required):
- Direct experience in regulated industries: manufacturing, QMS, life sciences, aerospace, or automotive
- Experience in formally mentoring or developing junior implementation team members
Why Join Unifize
- This is the seat that owns account-level implementations end-to-end — not just modules. Full ownership from kickoff to go-live and hypercare.
- Customers are complex: manufacturing, life sciences, aerospace, automotive — real technical depth required and valued.
- The role is genuinely hands-on: you will design workflows, manage multi-stakeholder delivery, and build reusable implementation assets — not manage bureaucracy.
- Explicit career track: high-performing Senior ILs will be promoted to lead the implementation function — not replaced by external hires.
- Direct access to leadership; your decisions visibly move customer outcomes.
- The honest reality: US customer timezone alignment from Bangalore means late evenings, and the accounts are demanding. But this is a role where you build something that lasts.
How to apply for this opportunity
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
