Senior Implementation Consultant

What will I be doing

• Solution and configure Zenoti to meet customer s business processes
• Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
• Extract, transform and load data across systems into Zenoti
• Identify significant risks, unknowns, and define and drive mitigation plans
• Address customer issues and concerns in a timely fashion to ensure customer satisfaction
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
• Build expertise on data migration tools and techniques, legacy software data structures in order to improve the quality of customer onboarding experience
• Maintain complete documentation and follow organizational processes to ensure the successful implementation of Zenoti products.
• Ensure the adherence to SLAs, and key metrics according to the organization s goals and objectives
• Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.

What skills do I need

• Deep knowledge of advanced features in MS Excel, working knowledge of database systems a plus
• Ability to use tools/scripts to manage and transform data for setting up customer sites
• Ability to innovate and develop tools to enhance the migration process
• Experience with data migrations and data mapping
• Good to have knowledge of Web Design using HTML, JavaScript
• Ability to adhere to and develop quality checks to demonstrate the integrity of data migration from legacy systems into Zenoti
• A technology-centric background
• Strong logical, analytical, and problem-solving skills
• Excellent communication skills
• Can work in a fast-paced environment across multiple projects.