Job Description

About RippleHire

RippleHire is an award-winning recruiting platform, made in India for the world. We build products that make recruiting effortless, human and delightful for enterprise customers.

About the Role

We're looking for high-energy, figure-it-out Implementation Consultants to lead the implementation and configuration of RippleHire for enterprise customers. You'll be RippleHire's main face to the customer throughout the implementation, following our methodology to deliver projects on time, on budget and with high customer satisfaction. You'll also support delivery on existing customer projects.

What You'll Do

Run discovery workshops to understand the customer's current talent acquisition process and future needs
Build and manage the project plan with the customer's internal project manager
Lead design workshops and solution walkthroughs based on discovery
Join weekly customer project meetings and track action items
Advise customers on recruitment process best practices
Configure the application to meet customer needs and maintain the configuration tracker
Document enhancement requests and challenges, and work with Product to deliver timely updates
Bring in additional consultants and technical resources when needed
Deliver train-the-trainer, admin and reporting training
Spot risks early and manage escalations with customer stakeholders and the Customer Success Manager
Document business needs, configured processes and open items, and hand over to Customer Success
Keep all key stakeholders updated throughout the implementation
Build deep knowledge of RippleHire's product configuration options

What We're Looking For

At least one end-to-end implementation of a recruiting ATS or recruitment solution as an Implementation Manager, Consultant or Technical CSM
Strong understanding of the recruitment lifecycle, its processes and common challenges
Experience implementing ATS or employee referral software such as Taleo, Kenexa, SuccessFactors, Cornerstone, SAP, PeopleSoft or similar
Experience with software integrations for HR departments
Experience managing QA for software implementations
Strong project management and multitasking skills
Excellent presentation and communication skills, including handling difficult conversations
Proficiency in Word, Excel and PowerPoint
Willingness to travel as needed
A self-starter who learns new technology quickly
Degree in Computer Science, Information Systems or a related field

Good to Have