Senior Human Resources Manager

Smilebird partners with doctors to build and operate patient-first clinics. Doctors lead clinical care, while Smilebird provides the people, processes and operational support needed to run dependable, high-quality clinics. This hands-on role owns recruitment, HR operations and employee capability-building across Smilebird and its partner clinics.

What the role is about

1. Own hiring from workforce planning and sourcing through interviews, offers and onboarding, while maintaining a strong candidate pipeline.
2. Manage employee records, attendance, leave, probation, confirmation, performance reviews and exits.
3. Coordinate payroll inputs and applicable statutory requirements with leadership and external partners.
4. Implement practical HR policies and SOPs; resolve employee queries, grievances and workplace concerns fairly and confidentially.
5. Build a professional, respectful and accountable culture, and support staffing readiness for new clinic launches.
6. Identify capability gaps through observation, feedback and performance discussions.
7. Design and deliver induction, role-specific training and refresher programmes, supported by practical modules, guides, checklists and assessments
8. Train teams on patient service, front-desk operations, professional communication, workplace conduct and approved operational SOPs.
9. Coordinate clinical and patient-safety training with doctors or authorised clinical experts.
10. Measure training impact, coach managers and create improvement or retraining plans where needed.

Qualifications

1. Bachelor's degree in HR, Business, Psychology or a related field. An MBA, postgraduate HR qualification, or L&D certification is preferred.
2. Approximately 5-8 years of HR experience, including significant responsibility for employee training.
3. Multi-location experience in healthcare, clinics, hospitals, retail, hospitality or wellness is preferred.
4. Demonstrated experience conducting training and developing practical learning material.
5. Working knowledge of recruitment, employee relations and performance management, with hands-on execution of payroll and applicable statutory processes, including EPF and ESI/ESIC.
6. Hands-on, organised and comfortable building systems as well as executing them.
7. A confident trainer who can engage employees from different backgrounds.
8. Strong communication, coaching and conflict-resolution skills.
9. High integrity and discretion with employee information.
10. Strong English and Hindi communication.
11. Willingness to travel across Delhi NCR and other clinic locations as required