Senior Manager – Human Resources
Location: Gurgaon
Company: Chai Point (Mountain Trail Foods Pvt. Ltd.)
About the Role
Chai Point is looking for a Senior Manager – Human Resources to lead Talent Acquisition and Talent Management for our corporate functions across both Retail Stores (XP) and Enterprise Vending (EW) businesses. This is a high-impact role that partners closely with business leaders to build strong talent pipelines, develop people practices, and drive organizational growth.
Key Responsibilities
Talent Acquisition
- Own end-to-end hiring for corporate and leadership roles across functions including Sales, Finance, Marketing, Technology, Operations, and HR.
- Build and execute sourcing strategies through LinkedIn, job portals, referrals, and search partners.
- Manage recruitment agencies and drive hiring efficiency through key metrics.
- Strengthen employer branding and candidate experience.
- Implement structured hiring processes, competency frameworks, and assessment methodologies.
- Track and present hiring metrics such as time-to-fill, offer-to-join ratio, and quality of hire.
- Partner with senior leadership on strategic and confidential leadership mandates.
Talent Management
- Drive the annual performance management cycle across corporate teams.
- Develop succession planning and identify high-potential talent.
- Partner with business leaders to create development plans and career pathways.
- Lead initiatives focused on internal mobility and employee retention.
- Support talent reviews and build frameworks that enable long-term organizational capability.
Strategic HR Partnership
- Act as HR Business Partner for select corporate functions.
- Provide insights on workforce planning, organization design, and people strategy.
- Present talent analytics and HR insights to senior leadership.
- Lead key HR initiatives including policy enhancements, recognition programs, and people processes.
- Partner with Finance on manpower planning and headcount budgets.
What We're Looking For
- MBA/PGDM in Human Resources from a reputed institution.
- 12–15 years of experience in Talent Acquisition and broader HR practices.
- Experience in F&B, Retail, QSR, FMCG, or high-growth consumer businesses is preferred.
- Proven track record in corporate and leadership hiring.
- Strong analytical skills with expertise in HR metrics, dashboards, and reporting.
- Excellent stakeholder management and communication skills.
- High degree of professionalism, business acumen, and confidentiality.
Why Join Chai Point
- High-visibility role with significant ownership and impact.
- Opportunity to shape talent strategy in one of India's fastest-growing consumer brands.
- Collaborative and purpose-driven culture where HR is a strategic business partner.
- Exposure to building scalable people systems and frameworks.
- Competitive compensation with performance-linked rewards.
