At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about
We're looking for a detailoriented and proactive
HR Operations Specialist who enjoys working with people, processes, and policies. If you love keeping things organized, ensuring smooth employee lifecycle operations, coordinating with internal and external stakeholders, and being the goto person for all things HROpsthis role is for you.
You will be part of our HR Operations team, supporting employees across the organization while ensuring compliance and seamless documentation. This role is ideal for someone who is structured, dependable, and passionate about creating an efficient and employeefriendly HR experience.
How will you make an impact
As part of the HR Operations team, you will:
- Organize, update, and maintain employee personnel records and internal HR databases (leave records, buddy info, etc.).
- Prepare and manage HR letters such as offer letters, exit letters, bonafide letters, and employee contracts.
- Coordinate with external partners including PF vendors, insurance providers, and compliance agencies.
- Support and manage endtoend leave & attendance processes.
- Handle employee background verification requests.
- Resolve PF, ESIC, and insurancerelated employee escalations.
- Address HR operationsrelated employee queries with clarity and promptness.
- Support the payroll team by providing accurate employee data (LOA, sick days, exit details, work schedules).
- Coordinate with procurement and assist with expense submission/approvals.
- Participate in HR projects, audits, and employee engagement initiative.
You will be working closely with HR, Finance, Legal, Payroll, and crossfunctional teams to ensure a consistent and positive employee experience.
Have you got what it takes
- MBA with 57 years of experience in HR Operations.
- Prior experience as an HR Administrator / HR Ops Executive / HR Assistant.
- Handson experience with HRIS / HRMS systems.
- Strong computer skills, especially MS Excel, Word, and PowerPoint.
- Good understanding of labor laws and statutory compliances.
- Experience working with external auditors and managing compliancerelated documentation.
- Experience using ERP systems such as SAP or Oracle.
- Excellent interpersonal and communication skillsemail, phone, and inperson.
- Comfortable coordinating across departments and working both independently and in a team.
- Strong attention to detail, confidentiality, and ownership mindset.
What's in it for you
Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9772
Reporting into: Team Lead, HR Operations
Role Type: Individual Contributor
About NiCE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
