The Senior Manager, HR Operations is responsible for leading the delivery of scalable, efficient, and consistent HR operational services across global regions. This role partners closely with HR and business leaders to ensure HR processes, systems, and data align with enterprise standards while meeting regional requirements and enhancing the employee experience.
This is a critical leadership role with mandatory ownership of U.S. HR operations (hire-to-retire lifecycle) and management of global HR operations teams within a large, enterprise environment.
Essential Functions
- Lead HR operations service delivery practices with a focus on scalability, efficiency, and consistency in multiple countries including US, India, and Philippines.
- Lead the review, streamlining, and documentation of HR operations processes, ensuring alignment with enterprise standards and regional requirements.
- Identify, evaluate, and implement opportunities to leverage automation and AI-enabled solutions to streamline HR operations, enhance data accuracy, reduce manual effort, and improve the employee experience, while ensuring appropriate governance and compliance.
- Ensure regional processes, data fields, and business workflows align with corporate processes and system updates, including new releases, changes, and enhancements.
- Manage and develop the HR Operations team, including performance management, coaching, and workforce planning.
- Partner with HR and business leaders to support and guide changes across the employee lifecycle, including onboarding, transfers, promotions, and terminations.
- Oversee background verification, onboarding, and offboarding processes to ensure timely execution, compliance, and a positive employee experience.
- Oversee employment-related documentation and personnel record maintenance, while identifying opportunities for process efficiencies and automation.
- Partner with HR and reporting teams to provide input on reporting needs, enhancements, and data accuracy.
- Perform other duties as assigned.
Qualifications (Must-Have Requirements)
- Bachelor's degree in a related field or equivalent experience (MBA or advanced degree preferred)
- 12+ years of progressive HR experience, with strong leadership in HR Operations
- Mandatory: Proven experience managing end-to-end U.S. hire-to-retire HR operations
- Mandatory: Experience managing global HR Operations teams (including offshore/shared services models)
- Mandatory: Experience working in a large, global enterprise environment
- Strong expertise in HR operations processes, including onboarding, employee data management, payroll coordination, and offboarding
- Strong understanding of U.S. HR compliance, payroll processes, and operational governance
- Hands-on experience with Workday (required); experience with ServiceNow or similar ticketing systems preferred
- Demonstrated experience in process optimization, standardization, and HR transformation initiatives
- Strong analytical and reporting skills; advanced Excel proficiency preferred
- Excellent stakeholder management and communication skills across global teams
- Ability to manage multiple priorities in a fast-paced, complex environment
- Demonstrated judgment and discretion in handling sensitive employee and business information
Work Environment & Disclaimer
This job operates in a professional office environment.
This job description is not intended to be an exhaustive list of all duties, responsibilities, and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required to perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as per terms and conditions of your employment contract.
