Manage the complete lifecycle of work orders including creation, monitoring, escalation, follow-ups, and closure, with regular status updates to stakeholders.
Prepare and analyze work order data, including segregation of reactive requests for governance meetings and reporting.
Track and report KPIs and SLA performance through detailed dashboards and resolution reports.
Drive employee engagement initiatives to improve customer satisfaction (CSAT) by encouraging feedback on completed services.
Coordinate and track mandatory and compliance trainings, ensuring timely completion and reporting across regions.
Provide onboarding and offboarding support for employees and vendors, ensuring smooth transitions.
Administer distribution lists and communication channels, including additions, deletions, and maintenance.
Manage and process building access requests across locations on behalf of stakeholders.
Review and approve workplace communications and provide backup support when required.
Share periodic feedback reports and insights with regional stakeholders to drive service improvements.
Act as system administrator for workplace management tools (e.g., Corrigo), including user access, role changes, and updates.
Remotely monitor and manage facility systems (e.g., HVAC) during non-working hours and holidays, ensuring proper logging and compliance.
Manage locker allocation and tracking requests, ensuring timely resolution and communication.
Administer access control for meeting rooms, including reviewing and approving requests.
Support employee movement requests including devices, logistics items, and workspace changes.
Coordinate vendor onboarding processes and provide onboarding assistance through relevant systems.
Organize and facilitate team meetings, maintaining minutes of meetings (MoM), action trackers, ownership, and closure timelines.
Conduct regular operational reviews with stakeholders and vendors to track open work orders, performance metrics, and improvement actions.
Manage workplace IT asset coordination, including tracking and allocation of devices.
Create, track, and close service requests with accurate system documentation.
Raise and manage work orders for events and workplace requirements.
Maintain internal portals and documentation platforms, ensuring data accuracy, governance, and audit compliance.
Drive employee engagement activities and communications across regions.
Track and analyze feedback data (e.g., QR-based surveys), ensuring follow-ups and continuous improvement.
Prepare and share periodic reports on service performance, work orders, and operational metrics.
