About the Role
We are seeking a highly skilled and solution-oriented Senior GTM Technology Architect to join our Global Business Technology team. This role sits within a two-architect team structure, partnering closely with a peer Senior Architect to co-own the GTM technology solutioning roadmap. You will lead end-to-end architecture, requirements analysis, and hands-on delivery of enhancements and net-new capabilities across Chargebee and the GTM tech stack.
This is a deeply technical, highly collaborative role requiring both architectural vision and direct execution. You will partner daily with Sales, Marketing, Customer Success, RevOps, and executive leadership & translating complex business requirements into scalable, well-documented technical solutions. You must be equally comfortable white-boarding a system architecture and building it yourself.
What You'll Own
- GTM Technology Solutioning & Architecture: Lead architecture design for new capabilities and major enhancements to the existing GTM tech stack, including Salesforce Sales Cloud, Salesloft/Gong, Marketo, Chargebee CPQ (CB CPQ), and Ironclad Contract Lifecycle Management.
- End-to-End Impact Analysis: Conduct thorough impact assessments for all proposed changes &; spanning data flows, integrations, process dependencies, and downstream system effects &; before any development begins.
- Hands-On Development: Own significant development work including Apex, LWC, REST/SOAP API integrations, and automation frameworks. This is a roll-up-your-sleeves role, not an advisory one.
- AI Agent Build & Maintenance: Design, build, and maintain AI agents using Agentforce and other LLM-based frameworks (OpenAI/ChatGPT, Claude/Anthropic, Google Gemini) integrated into the GTM tech stack. Extend and optimize agents already in production (Deal Desk, Contracts/Rev Rec Review, IT Help Desk Tier-1).
- Stakeholder & Executive Communication: Lead architectural reviews, solution presentations, and status communications with business stakeholders, GTM leadership, and executive audiences. Written and verbal clarity at all levels is non-negotiable.
- Code Quality & Peer Review: Set and uphold development standards across the team; conduct thorough peer code reviews with constructive feedback.
- Documentation: Produce and maintain comprehensive architecture decision records, integration maps, data flow diagrams, and operational runbooks.
- Platform Administration: Manage ongoing Salesforce and GTM tool administration (user support, config, data integrity, performance tuning) as needed alongside architecture work.
Key Responsibilities
Architecture & Solutioning
- Design scalable, maintainable technical solutions for GTM systems with a focus on long-term platform health and reduced technical debt.
- Perform end-to-end impact analysis before introducing changes to production systems &; identifying risks across integrations, data models, and workflows.
- Partner with the peer Senior Architect on major platform decisions, shared design patterns, and architectural governance.
- Translate complex business requirements from Sales, Marketing, RevOps, and Customer Success into clear, documented technical specifications.
Hands-On Development & Delivery
- Lead and execute development activities including Salesforce customizations, integration builds, and CPQ/CLM configuration on CB CPQ and Ironclad.
- Own development across the Salesforce stack: Apex, LWC, SOQL, REST/SOAP APIs, and iPaaS/middleware integrations (e.g., Workato, MuleSoft).
- Participate in the full application lifecycle: design, development, testing, deployment, and production support.
- Triage and resolve defects and production issues with urgency and rigor.
AI Agent Development
- Build, deploy, and maintain AI agents using Agentforce and LLM integrations (OpenAI, Anthropic/Claude, Gemini).
- Integrate AI agents with GTM systems including Salesforce, Gong, Ironclad, Salesloft, and Marketo.
- Evaluate agent performance, implement feedback loops, and continuously improve agent accuracy and reliability.
Communication & Collaboration
- Present architectural designs, solution proposals, and project status clearly to business stakeholders, RevOps/GBT leadership, and C-level executives.
- Write high-quality technical documentation that can be consumed by both engineers and non-technical audiences.
- Work cross-functionally with RevOps, G&A, Finance, and Product to align GTM technology with business strategy.
Qualifications & Skills
Experience
- 7+ years of Salesforce development experience with deep expertise in Sales Cloud , marketing automation and GTM workflow architecture.
- Proven experience implementing SaaS CPQ platforms; experience with Ironclad or other CLM platforms strongly preferred.
- Track record of owning architecture and development for complex, multi-system GTM tech environments.
- Prior experience in a dual-architect or collaborative platform ownership model is a plus.
- Proven experience effectively managing GTM full tech stack support process and team
- Hands on delivery and leadership by example a must
Technical Proficiency
- Salesforce: Apex, LWC, SOQL, REST/SOAP APIs, Flow, and platform events.
- Integration platforms: iPaaS (Workato, MuleSoft, or equivalent), REST/SOAP API design.
- CPQ & CLM: CB CPQ configuration and data modeling; Ironclad workflow and template administration.
- AI & Agents: Agentforce configuration and extension; LLM API integration (OpenAI, Anthropic, Google Gemini); prompt engineering; agent lifecycle management.
- Additional: SQL/SOQL, JavaScript, HTML/CSS.
Salesforce Ecosystem Expertise
- Deep understanding of Salesforce data architecture, object model, and platform governor limits.
- Strong working knowledge of Lead-to-Opportunity, Opportunity-to-Close, Quote-to-Cash, and Sales-to-CS handoff workflows.
- Experience with GTM tech integrations: Salesloft/Gong, Marketo, Slack, and similar platforms.
- Experience supporting data lake or data warehouse integration with SFDC and D360 as an SFDC SME
Communication & Leadership
- Exceptional written and verbal communication skills &; able to present architecture decisions and project status to both technical teams and C-level executives.
- Strong facilitation skills for architecture reviews, requirement workshops, and cross-functional alignment sessions.
- Solution-oriented mindset: moves quickly from problem identification to structured, well-reasoned proposals.
