Senior Group Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

OTC Derivatives Confirmations team is responsible for end‑to‑end confirmation process for OTC derivative transactions, ensuring timely, accurate, and compliant confirmation of trades across multiple asset classes. Process support multiple asset classes including Fixed Income, Foreign Exchange, Equity and Commodity derivatives covering paper and electronic confirmations as per regulatory requirements. Activities include issuance of paper confirmations, matching of electronic trades, checking of counterparty issued paper confirmations, affirmation of trades, handling trade discrepancies, negotiating confirmation legal terms and master agreements.

Job Description

This role would be in India to lead a team of 100+ associates. OTC Derivatives Confirmations lead is responsible for overseeing the end‑to‑end confirmation process for OTC derivative transactions, ensuring timely, accurate, and compliant confirmation of trades across multiple asset classes. The role involves leadership of daily operations, risk mitigation, stakeholder management, and driving operational excellence within a regulated environment.

Responsibilities

Delivery Management

• Manage the delivery from Team India across the large group ensuring the team processes and deliveries are carried out in a timely and accurate manner
• Responsible for delivery on KPI & KRI targets
• To build a positive and productive working relationship with Global stake holders, for better team engagement and growth

Trade Confirmation & Lifecycle Management

• Oversee confirmation of OTC derivative trades including Rates, Credit, FX, FX options, Equity, and Commodity derivatives.
• Ensure timely issuance, matching, affirmation, and execution of confirmations in accordance with regulatory timelines
• Manage resolution of trade discrepancies, economic mismatches, and legal term differences with trading desks, counterparties, and legal teams.
• Monitor and reduce aged confirmations and unconfirmed trade exposures.

Regulatory & Risk Management

• Ensure compliance with global regulatory requirements such as Dodd‑Frank, EMIR & SEC standards.
• Support internal and external audits, regulatory reviews, and control testing.
• Identify operational risks, perform root‑cause analysis, and implement control enhancements.
• Maintain and improve key controls, procedures, and documentation.

Stakeholder & Client Management

• Act as a senior point of contact for Front Office, Legal, Risk, Compliance, Technology, and counterparties.
• Manage escalations related to trade disputes, confirmation delays, and sensitive client issues from external clients & internal desk heads.
• Partner with Legal, Trade Support & Front Office teams on confirmation / master agreement negotiations.

Process Improvement & Change Management

• Drive automation, straight‑through processing (STP), and platform / technology changes
• Partner with Technology and Change teams on system enhancements, new product launches, and regulatory initiatives.
• Drive Continuous Improvement & Operational Excellence initiatives to make the processes more efficient

Strategic Responsibilities

• Process is undergoing workflow & platform transformation initiatives. Should be able to strategize, define and executes the AI strategy, identifying high‑value use cases, governing responsible adoption, and embedding AI capabilities to enable innovation, automation, and competitive advantage.
• Leverage the position and identify opportunities and best practices across business to influence stronger delivery from India
• To align team goals, processes and resource allocation accordance with the vision and strategy of the bank
• To provide inputs and support to the senior leadership in framing & driving the strategy locally & globally

Leadership & People Management

• Lead, mentor, and develop a team of confirmation managers & associates.
• Set performance objectives, conduct reviews, and support career development.
• Drive a culture of accountability, quality, and continuous improvement.
• Ability to confidently communicate and resolve issues working with senior execs across operations, Technology and business

Requirements

Education: Bachelor's / Master's degree in finance or a related field.

• Certifications if any : NA

Experience Range

• 15+ years of experience in banking / financial services environment
• Strong knowledge of OTC derivative products and documentation standards (ISDA, CSA).
• Demonstrated leadership and people‑management experience.

Foundational Skills

• Strong risk and control mindset
• Excellent stakeholder management and communication skills
• Ability to manage complex issues under tight deadlines
• Analytical problem‑solving and decision‑making
• Change leadership and process‑optimization expertise

Work Timings: 12:30 pm to 9:30 pm IST

Job Location: Hyderabad / Gurugram / Mumbai