Senior Group Manager - Process Training

Vuram

Mumbai

2-6 Years

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Posted 9 hours ago
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Job Description

Owns all Team SLAs
Manages all client conversations on a day-to-day basis
Leads & drives Reservation and General Booking Teams to ensure compliance to all defined SLA metrics
Provides detailed insights to the business and manages customer expectations
Anchors operations team for meeting defined milestones and monthly/quarterly/annual deadlines
Facilitates and coordinates all team requirements including governance and reporting
Attends meetings within the program or with other departments as necessary
Listens to calls and provides coaching and feedback to associates from a language perspective
Demonstrates business/process knowledge
Communicates effectively with internal stakeholders and occasionally with end clients
Possesses analytical ability and understands business impact of metrics
Manages multiple teams and locations by providing and driving KPIs
Understands Operations SLA and its impact on business
Liaises with stakeholders to identify and execute process improvement projects
Analyzes data and suggests revenue-enhancing measures
Maintains vertical hygiene by ensuring reports, data, and documents are up to date
Acts as a mentor, fostering learning and teamwork within the team

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Indian

About Company

Vuram

WNS-Vuram is the global hyperautomation wing of WNS, with a specialization in low-code enterprise automation. Since its inception, the company has maintained 1% customer success and customer references. Powered by passionate people, WNS-Vuram is committed to driving digital transformation for organizations worldwide through an Empathy-First Technology-Nextapproach. WNS-Vuram has received several prominent recognitions from Inc. 5, HFS Research, ISG, Entrepreneur India, Fast Company, and Great Place to Work, among others.

Job ID: 118785227

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