About Us
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable solutions.
The Role
The Process Designer owns the end-to-end performance, design, and continuous improvement of a defined portfolio of People processes (e.g., Recruit Me, Welcome Me).
This role is accountable for delivering measurable business outcomes by simplifying complexity, removing friction, and transforming how work is executed across the employee lifecycle. It operates at the intersection of process design, experience design, transformation delivery, and digital enablement.
The Process Designer acts as the single point of accountability for process outcomes, partnering with Business Owners, Product Managers, Data & Analytics, Corporate Applications, and Operations to translate priorities into executed improvements that deliver value at scale.
Key Activities Within This Role
Portfolio Ownership & Value Delivery
- Own a defined portfolio of processes end-to-end, accountable for performance, experience, cost, and risk outcomes
- Maintain and execute a prioritized, value-based improvement backlog aligned to business priorities
- Lead continuous improvement through structured delivery cycles (Kaizen, sprints, initiatives)
- Track and report value realization (cycle time, cost reduction, experience, capacity, risk mitigation)
- Translate strategy into deliverable improvements with measurable impact
- Act as the single accountable owner for process outcomes across the portfolio
Discovery, Design and Process Transformation
- Lead end-to-end discovery across processes and journeys to identify friction, inefficiencies, and complexity
- Conduct value stream mapping and root cause analysis to define improvement opportunities
- Design future-state processes using BPMN 2.0 and human-centered design principles
- Challenge legacy assumptions and redesign workflows to be simpler, scalable, and intuitive
- Translate insights into actionable designs, backlog items, and transformation initiatives
- Prototype, test, and iterate solutions before scaling across the enterprise
Performance, Metrics & Value Realization
- Own end-to-end process performance accountability across the portfolio
- Define and track outcome-based KPIs and Metrics that Matter
- Establish baseline → target → realized value tracking frameworks
- Conduct regular portfolio performance reviews with stakeholders
- Use data and insights to continuously refine and reprioritize improvements
Cross-Functional Partnership & Delivery
- Act as strategic partner to Business Owners and Product Managers
Collaborate With
- Business Owners (accountability for outcomes)
- Product / Corporate Apps (delivery enablement)
- Data & Analytics (measurement, insights)
- Operations (execution reality)
- Drive alignment across stakeholders on priorities, sequencing, and trade-offs
- Translate business needs into clear requirements, backlog items, and deliverables
- Ensure initiatives move from idea → design → execution → realized value
Digital, Automation & AI Enablement
- Ensure processes are digitally enabled, automation-ready, and AI-ready
- Define process requirements that support HR technology, workflow automation, and AI integration
- Partner with digital teams to align process design with system capabilities
- Remove manual work, duplication, and inefficiencies through technology
Knowledge, Adoption & Communication
- Own translation of process into clear, consumable, operational knowledge assets
- Ensure processes are embedded in enterprise systems (e.g., ServiceNow)
- Drive process clarity, adoption, and correct usage across stakeholders
- Communicate changes, decisions, and performance insights across the business
- Ensure knowledge effectiveness is measured and improved over time
Key Deliverables Within This Role
Role
The Process Designer will be the focal point for a portfolio of processes within the people lifecycle. Within this portfolio the following deliverables will be owned by this role:
- Portfolio process performance dashboard (with value realization)
- Prioritized backlog with approved roadmap
- Documented value cases and realized benefits
- Quarterly portfolio performance reviews
- Standardized BPMN 2.0 process artifacts
- Embedded knowledge assets linked to process execution
- Defined handoff model with Product, Data, and Operations
Job Specific Skills (knowledge, Experience, Capabilities, Systems)
Process & Design Expertise:
- Advanced value stream mapping (current + future state)
- Strong proficiency in BPMN 2.0 process modeling
- Deep understanding of Lean, Six Sigma, and continuous improvement methodologies
- Ability to move from problem → insight → design → execution → value
- Portfolio process performance dashboard (with value realization)
Delivery & Outcome Orientation
- Proven ability to deliver measurable business value
- Strong backlog management and prioritization capability
- Experience leading Kaizen workshops, design sprints, and transformation initiatives
Facilitation & Leadership
- Expert in facilitating cross-functional workshops and alignment sessions
- Ability to challenge stakeholders and simplify complexity
- Strong executive communication and storytelling capability
Data & Digital Fluency
- Ability to define data requirements, KPIs, and performance tracking
- Experience working with analytics teams and digital platforms
- Understanding of automation, workflow tools, and AI enablement
Discovery, Design and Process Transformation
- Lead end-to-end discovery across processes and journeys to identify friction, inefficiencies, and complexity
- Conduct value stream mapping and root cause analysis to define improvement opportunities
Required Qualifications
- 3+ years in Process Improvement, Business analysis, Experience or Human Centered Design, Change Management or a related field
- Experience in HR/People processes, shared services, global operations or transformation environments is desirable.
- University degree in a related field or equivalent relevant experience.
Moving forward together
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here.
And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
