Senior Functional Consultant

Senior Functional Consultant – CargoWise ERP

Employment Type: Full time

Work Mode: Hybrid - Delhi

Industry: Logistics Technology /Digital Transformation

Package : Paid in USD

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Role Overview

The selected candidate will be responsible for understanding client requirements, configuring CargoWise modules, supporting customs compliance, delivering L2/L3 help desk support, maintaining project documentation, and ensuring high-quality service delivery across freight forwarding, warehousing, billing, and logistics operations.

Key Responsibilities

• Lead CargoWise One implementation, configuration, user training, and client onboarding projects.
• Support CargoWise-related managed services delivery for logistics and freight forwarding clients.
• Configure and maintain CargoWise modules, including Forwarding, Warehouse Management, and Tariff & Rates.
• Support freight forwarding, warehousing, billing, and operational workflows through effective system configuration.
• Analyze client business processes and recommend practical improvements using CargoWise functionality.
• Gather business requirements from clients and translate them into system configuration and process solutions.
• Manage customs compliance activities, including US filings such as AES, ISF, AMS, and In-Bond.
• Support European import and export declaration processes and related compliance requirements.
• Resolve operational queries related to customs compliance, CargoWise workflows, and logistics processes.
• Provide L2 and L3 help desk support for CargoWise users and client teams.
• Troubleshoot functional issues, configuration errors, user queries, and operational system challenges.
• Maintain accurate project documentation, process notes, configuration records, and support logs.
• Work closely with clients, internal delivery teams, technical teams, and project stakeholders.
• Provide advisory support on best practices for CargoWise usage and logistics process optimization.
• Stay updated on CargoWise enhancements, module updates, and industry best practices.
• Ensure timely delivery of high-quality client services in a service-oriented and delivery-focused environment.
• Support continuous improvement initiatives across consulting, implementation, support, and managed services activities.
• Maintain strong client relationships through professional communication, timely updates, and reliable delivery.
• Perform any other functional consulting, ERP implementation, or support-related duties assigned by management.

Candidate Profile

• Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field.
• Certified CargoWise Professional certification will be preferred or required.
• Minimum 5 years of experience in freight forwarding, logistics, CargoWise consulting, ERP consulting, or related logistics technology roles.
• Proven experience as a CargoWise Functional Consultant or similar role.
• Strong working knowledge of the CargoWise Forwarding module.
• Strong working knowledge of the CargoWise Warehouse Management module.
• Experience with Tariff & Rates configuration within CargoWise.
• Experience supporting customs brokerage compliance across US and European operations.
• Proven experience supporting BPO, logistics service, freight forwarding, or managed services environments.
• Good understanding of freight forwarding, warehousing, billing, customs compliance, and logistics operational workflows.
• Strong process analysis and business process improvement capability.
• Ability to provide L2/L3 support and resolve complex functional queries.

Key Skills

• CargoWise One implementation
• CargoWise Forwarding module
• CargoWise Warehouse Management module
• Tariff & Rates configuration
• Customs compliance
• US filings including AES, ISF, AMS, and In-Bond
• European import and export declarations
• L2 and L3 help desk support

Ready to take your career to new heights

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for an experienced professional to fill the role of Senior Functional Consultant – CargoWise ERP.

Apply now and see how you can be the perfect fit for this exclusive position!

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