Enchanting Travels is a leading tailormade travel company and part of
Travelopia, the world's largest collection of experiential travel brands. With a global footprint and a strong focus on innovation, we are redefining how flights and travel operations work—bringing
AI, automation, and smarter booking solutions into daytoday operations.
The Role
We are looking for an experienced Senior Flights & Reservations Manager to lead and develop a team of 12 flight and reservations professionals, while driving operational excellence and supporting our journey towards AIenabled flight booking and travel operations.
This is a handson leadership role that blends people management, operations, analytics, and change leadership. You will work closely with senior stakeholders (including Griselda) and global teams, including the US, to ensure resilient, highquality service delivery in a fastmoving travel environment.
What we'll offer:
- Competitive salary
- Flexible working hours and a hybrid working model
- Wider scope for learning, working with global teams
- Career progression opportunities
What You'll Do
People & Performance Leadership
- Lead, coach, and develop a mediumsized operations team (12) with a strong focus on performance, engagement, and capability building
- Act as a strong leader and coach, supporting career growth and building future leaders within the team
- Set clear performance standards, run regular reviews, and address issues proactively
- Build a culture of accountability, openness, flexibility, and continuous improvement
Flight Operations & GDS Expertise
- Oversee endtoend flight and reservations operations, including booking, ticketing, reissues, cancellations, and supplier coordination
- Work extensively with GDS systems (Amadeus, Sabre, Galileo) and complex airline processes
- Ensure service quality, cost control, and margin protection across all bookings
- Manage crisis situations (e.g. flight disruptions, geopolitical issues such as Iranrelated crises) with confidence and a guestfirst mindset
AI, Transformation & Ways of Working
- Actively contribute to Enchanting Travels AI and automation journey within flights and reservations
- Partner with Product, Tech, and Operations to redesign processes and adopt AIenabled tools
- Bring energy and curiosity to finding smarter ways of doing the job, using technology and data to improve outcomes
- Help the team embrace change and new ways of working
Stakeholder & Global Collaboration
- Work closely with crossfunctional teams including Sales, Product, Finance, and Technology
- Collaborate with USbased stakeholders, requiring flexibility to work some evening hours
- Provide clear insights, reporting, and recommendations to senior leadership
Data, Analysis & Reporting
- Use Excel and operational analysis to track KPIs, productivity, quality, and costs
- Drive decisions using data and structured problemsolving
What you'll bring:
- Handson experience in travel / flight / operations roles
- Strong background in flight operations, reservations, and GDS environments
- Proven experience managing a mediumsized operations team with handson people leadership
- Comfortable handling performance management, crisis cover, and weekend work when required (with time off provided during the week)
- Strong analytical skills with high comfort using Excel and operational reporting
- Excited about AI, automation, and transforming traditional operations
- Open, flexible, and adaptable working style.
- Working hours: Standard 8hour shift; flexibility required for evening collaboration with US teams.
- Location: Remote – anywhere in India
- Weekend work: Required during major operational crises (time off provided during the week)
We believe people perform best when they can be their true selves and teams with varied strengths drive better results. We're committed to encouraging a diverse, equitable, and inclusive environment where everyone can succeed.
Travelopia ensures an inclusive work environment for all. If you need accommodations during the recruitment process, please advise us here: [Confidential Information]
