Facility Executive (Soft Services)
Work Dynamics ( India, Bangalore)
What this job involves:
The Facility Executive Soft Services is responsible for overseeing and ensuring effective delivery of soft services such as housekeeping, pantry, washroom hygiene, pest control, waste management, landscaping (if applicable), and overall cleanliness of the facility in line with agreed SLAs and client expectations.
To provide administrative support to the Facilities Management team at assigned Facilities. To ensure timely and accurate completion FM Jobs pertaining to assigned Facilities. Be accessible for escalation of all FM related issues. Work closely with the Helpdesk team to have the tickets closed. Provide management advice to Helpdesk operators for escalated issues. Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift. Oversee the Mailroom process.
Oversee and monitor the cafeteria Operations.
Invoice Management, Vendor Management, Budget Tracking, and Complete team control
Anticipating the needs of our clients and guests
- Oversee day-to-day soft services operations including housekeeping, washroom hygiene, pantry services, pest control, and waste management.
- Conduct regular site inspections and walkthroughs to ensure cleanliness, hygiene, and service quality standards are met.
- Monitor vendor performance and ensure compliance with scope of work, SLAs, and safety standards.
- Ensure housekeeping checklists, logs, and records are updated and maintained properly.
- Address service-related complaints, coordinate corrective actions, and ensure timely resolution.
- Manage manpower deployment, attendance, absenteeism, and replacement planning to avoid service gaps.
- Coordinate deep cleaning, periodic cleaning, and special cleaning activities as per schedule.
- Ensure availability and proper usage of cleaning chemicals, consumables, and equipment.
- Enforce health, safety, and PPE compliance among vendor staff.
- Support audits, client reviews, and internal inspections by providing required documentation and reports.
- Coordinate with internal stakeholders and vendors for smooth operations.
- Prepare and submit daily/weekly/monthly reports on soft services performance.
Being a JLL brand enforcer
Works with Client RE team implement soft services procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
- Good attention to detail and inspection skills
- Strong knowledge of housekeeping operations and soft services management
- Vendor and manpower management capability
- Basic understanding of SLAs, KPIs, and compliance requirements
- Effective communication and coordination skills
- Problem-solving and complaint-handling skills
- Working knowledge of MS Excel, Word, and email communication
A client hero
Got upbeat and pleasant attitude This role is the perfect opportunity for you to show off your people skills, which will ease your interactions with different kinds of clients. Your superior organizational skills will also come in handy when it's time for you to prepare client reports.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
