Role Summary
Responsible for coordinating FM service delivery for specified Oracle properties in order to meet
the SLA maintenance and service standards.
To support the Facilities Manager in any tasks related to the obligations under the contract.
Responsibilities
- Assist Facility Manager in service delivery in accordance with client KPIs and SLA
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and services for the proper operation of the buildings
- Coordinate with Facility Manager & the Business Units on smooth operations
- Manage a programme of weekly inspections for the property to ensure correct building operations, energy conservation and cleanliness is upheld
- 24/7 emergency call support and site attendance is required. Flexibility and ownership of the overall operations.
- Recommend continuous quality improvement practices across the Pan India, ensuring initiatives in one country are followed up in the other parts of the Pan India to maximize the benefits to Client
- Cross functional coordination
- Innovation towards workplace excellence
- Upkeep of all equipment's of process, utilities ensuring 100% availability for
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- Ensure the Electrical systems and substation are maintained to meet objectives in
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- Work with Manager Technical to analyse and improve electrical aspects of asset
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- Delivers technically sound solutions that are cost effective and easily implemented.
- Shutdown jobs planning, scheduling, execution and reporting.
- Guide Operator / Technician with acquiring and managing equipment data with
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- Manage of data and documentation relevant to operation and maintenance of
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- Implement safety procedures / accident prevention.
- Maintain inventory of supplies and initiate work orders to replenish.
- Discuss with Manager Technical of major problems and recommend corrective actions.
- Maintain all tools, parts and supplies in an organized manner, inform the Manager
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- Perform all work as assigned by the Manager Technical as deemed necessary to
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Risk Management
Ensure full compliance with all local and governmental regulations and legislations
Assist Facility Manager in ensuring site risk management programs including audits are implemented and maintained
Adhere to escalation and incident reporting procedures
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People Management/ Engagement
Ensure high staff morale, trust and work ethics
Coordinate with the Facility Manager - on the implementation of FM Procedures and train FM staff
Ensure an environment that supports teamwork, co-operation and performance excellence within team
Client/Stakeholder Management
Proactively engage stakeholders to ensure that on site client's expectations are met though high levels of customer service
Build and develop effective client / stakeholder relationships across multiple levels of the organization
Provide a cooperative environment with client and customers, ensuring high levels of engagement
Provide a positive environment where things do get done; providing flexibility and understanding how to say no, while still providing a service
Proactively understand the customers/ employees needs and act on them before being requested
Finance Management
Preparation of site operational budget for the financial year
Forecast of monthly & quarterly expenses
Adherence to the budget forecast and spend.
Approvals in the JLL Finance tools.
Invoice management.
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Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget
Approvals of PO's
Understand the vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices
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Other Key Activities
Developing interesting & fun user engagement activities
Cross site audit
Key Performance Measures
Compliance with service provision as detailed in the contract.
Compliance with the Health and Safety responsibilities.
High Customer Satisfaction rating as measured in regular surveys.
Compliance with Best Practice documentation.
Pursue continuous improvement
Reporting requirement
Prepare and collate IFM reporting as required and on a timely basis.
Prepare and collate Finance report as required and on a timely basis.
Prepare, track vendor cost as required for reporting.
Assist in track and prepare of budgets for approval.
Provide monthly services report to client.
Requirements
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Personal Effectiveness
Provide an effective contribution to the team's delivery.
Contributes via regular feedback, to the overall performance of the delivery team.
Works towards individual targets, monitor and manages individual performance.
