What this job involves:
This position has responsibility for overall management of IFM as a business function for the city or cluster of sites under the scope while delivering key initiatives and ensuring consistency in IFM processes and service delivery. You will establish and nurture working relationship with key stakeholders including functional leads and other city or cluster leads within JLL as well client organizations. This leadership role contributes to JLL's business objectives by providing efficient management of multiple teams working together to provide professional, value-focused service aimed at constantly meeting or exceeding client expectations while acting as single point of contact for IFM business function in the city or cluster of sites and providing leadership to JLL account based IFM management and service delivery teams.
What your day-to-day will look like:
- Act as single point of contact for IFM business function in the city or cluster of sites while providing leadership to JLL account based IFM management and service delivery teams
- Collaborate with GREF leadership team in the area, city or cluster of sites to establish delivery strategies for IFM function from time to time with key drivers including continuous improvement, staying ahead and best in class
- Establish annual goals for IFM function in the city or cluster of sites aligning with overall client GREF global, regional and local objectives while driving teams to achieve the same
- Develop and maintain detailed understanding of client business and key factors influencing IFM function requirements while aligning with Leadership Principles of client
- Manage relationships with all key GREF stakeholders and function leads for both client and JLL for efficient delivery of IFM services
- Lead and ensure implementation of raising the bar initiatives to continuously improve overall customer experience through IFM function customer touch points
- Establish robust business governance process including conducting regular business reviews with GREF leadership for IFM function
- Operate as business manager responsible for overall budget management including operational and capital budgets for IFM function for the city or cluster of sites under responsibility
- Lead and ensure achievement of agreed business targets for the city or cluster of sites under responsibility including revenue, expenses, budget management, debtor targets, savings target, KPI and performance.
Required Qualifications:
- Any Graduation or Master's in Business Management with minimum 8 years experience in corporate environment with proven ability to function effectively as business leader
- Exposure and experience in dealing with multinational corporate organizations
- Strong analytical skills with proven ability to solve problems using objective approach
- Good leadership skills with ability to manage large teams
- Ability to adapt and perform under pressure with ability to meet business targets and objectives
- Ability to collaborate strongly across multiple stakeholders with strong interpersonal skills and ability to build and nurture relationships
- Good communication and client relationship management skills.
Preferred Qualifications:
- Experience of managing business P&L
- Background in facilities management operations with understanding of IFM processes and service delivery
- Experience establishing delivery strategies for IFM function with focus on continuous improvement, staying ahead and best in class
- Knowledge of establishing annual goals for IFM function aligning with overall client GREF global, regional and local objectives
- Experience developing and maintaining detailed understanding of client business and key factors influencing IFM function requirements
- Background leading and ensuring implementation of raising the bar initiatives to continuously improve overall customer experience
- Understanding of establishing robust business governance process including conducting regular business reviews with GREF leadership
- Experience leading and ensuring achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings target, KPI and performance.
Location: Onsite
At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
