What Your Responsibilities Will Be
MIS
- Goal calculations for all Streams and report Service level agreement adherence
- Improvise the reporting and track if all deliverables are worked on
- Compliance Audit on Service level agreements reported and updated for all Streams in BAPS
- Validation of Volumes, Turn Around Time and Autonomy
- Publish multiple dashboard
- Work on Automations and identify/develop the process simplifications tools for Teams and Managers.
- Maintain Schedule of the daily routine, Prepare MIS and other reports.
Quality
- Ensure evaluation and reporting on quality system.
- Do regular calibration sessions with counter parts.
- Be involved in escalation resolutions, share Root Cause Analysis and deploy Corrective and Preventive action on issues reported.
- Identify process gaps and develop controls.
- Conduct regular Audits and Checks on the team and Quality Assurance.
- Manage the monitoring, measurement, and review of internal processes, especially those that affect the quality of our products.
- Report to top management on the performance of the QMS (e.g., results of quality audits, corrective actions), including the need for improvement.
- Conduct regular feedback session with defaulters and guide refresher session with the help of SPOCs.
- Conduct process knowledge test.
- Conduct quality Learning Sessions and mentor the improvement projects.
- Design and work on continuous improvement of reporting standards
- Interaction with Partners/employeesTrack Governance and support Management in all process improvements programs
- Manage automation programs and deploy continuous improvement culture to work on Value Deliveries
What Youll Need to be Successful
- 5 to 7 years experience in MIS and Quality Profile, overall 15+ years experience in third-party organization or shared services
- Lean Six Sigma certified.
- Work in cross-functional teams with solution finding approach
- Maintain high quality in all deliverables and according to the operating principles
- Added advantage Advanced Excel (can perform complex functions) , VBA, RPA, ML, AI
