Job Purpose/Objective | To manage and streamline operations related to gate entry/exit, documentation, and weighbridge at the CFS, ensuring error-free system entries, timely reporting and seamless coordination with internal teams and external stakeholders. The role is critical to maintaining operational efficiency, regulatory compliance and high levels of customer satisfaction through accurate data management and proactive support.
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Key responsibilities | WH / Shift Operations: Accountable for both Shift operation of Concern WH Assigned Responsible forEnd to End Warehouse floor Operations in achieving 100% customer KPI s. To ensure the smooth running of the allocated warehouse shift, ensuring appropriate resources (people, equipment) are available to meet planned activity levels. Lead and supervise a Team Shift i/c's ,DEO's Checker/Pickers/MHE operators Associates in Inbound and Outbound Operations Responsible for Inbound, Outbound, Picking, Put-away and daily stock count Responsible for appropriate documentation in relation to movement of goods to and from the warehouse viz. GRNs, invoices, BOE, stock transfer notes, lorry receipts etc, Responsible for effective resource planning, dock allocation and execution. On time GRN/order Execution & Despatch of goods. Good Product knowledge of relevant customers (ODC/ FMCG / FMCD, Chemical, MSDS compliance, Hazardous Cargo handling andetc) Owing and tacking accountability of stock reconciliation, Inventory cycle counts & Monthly audits.
Effective coordination with floor operations team and vendors, follow -up and collect the data on time. Coordinating with CRM / Regulatory/Transportation team real time to ensure the smooth inbound and out bound movement Maintaining the smooth Relation with Customers handled / Unit Holders and CHA Biz Team for better operational results Time to time escalation on Support requirements for Infra / IT /MHE/Engineering/HSE for smooth WH Operations Training of WH Operation Team time to time on Operational Do's and Don't's , HSE, Security ,5S, WH Hygiene and Documentation Maintenance .
System Operations - Manage operational tasks through platforms such as Capella, YMS (Yard Management System), IMS (Inventory Management System), and WMS (Warehouse Management System).
- Ensure all activities are correctly captured in systems with zero error.
Reports & MIS - Prepare and submit daily/weekly/monthly reports to HODs, Customs, Bond Officers, and shipping lines.
- Maintain TAT (Turnaround Time) reports, exception logs, and miscellaneous reports.
- Ensure systematic record maintenance in OneDrive and local storage.
Department Coordination - Liaise with internal departments: Sales , CRM,HSE, Transport, Security, IT, and Yard Operations to ensure uninterrupted WH Operation .
- Coordinate with Customer / Unit Holders for Inbound and Outbound Operations
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Skills and Competencies | - Diploma/Degree in Logistics, Supply Chain Management, Port Operations, or related field.
- 5-10 years of experience in FTWZ/ WH Operations/ port terminal/CFS operations or import yard logistics.
- Hands-on experience with Customs coordination and container documentation.
- Safety compliance experience in a warehouse or yard environment.
- Strong understanding of CFS/yard operations and gate procedures.
- Familiarity with logistics systems (Capella, YMS, IMS, WMS).
- High attention to detail and accuracy in data handling.
- Good interpersonal and communication skills.
- Ability to work under pressure and handle multiple tasks.
- Proficiency in MS Office tools and report preparation.
- Strong customer service orientation
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Stakeholder | - Internal:Operations, Transport, Security, IT, HSE, Billing, and Customer Service teams
- External:Customers, Shipping Lines, Customs Officers, Bond Officers
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Educational Qualification (min) | - Diploma/Degree in Logistics, Supply Chain Management, Port Operations, or related field.
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Preferred Certifications if any | Diploma/Certification in Logistics & Supply Chain Management Training in CFS/ICD operations/FTWZ (if applicable) MS Excel or ERP system certification (preferred but not mandatory)
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Range/ Min no of years - of overall Experience required | |
Min no of years of Industry specific experience required, if any & the industry type | |
