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Senior Executive - Value Servicing, Nodal Desk

1-5 Years
1 - 5 LPA
Quick Apply
  • Posted a month ago
  • Over 50 applicants have applied

Job Description

Role Purpose

Responsible for resolving customer complaints/escalations through Internal Escalation Desk.

Role Accountability

  • Resolve complaints / escalations received through different channels - Nodal, Principal Nodal Customer service head ID through calls and emails
  • Achieve daily productivity metrics Quality targets, daily hygiene metrics achievement such as Nil Unscheduled leave, TTS completion
  • Ensure adherence to SOPs while resolving customer escalations and coordinate with cross functions for necessary resolution
  • Use judgement to raise exception servicing request on a case-by-case basis for better customer experience
  • Ensure final resolution of customer escalations by coordinating with various departments as necessary and informing the customer of the final verdict in timely manner
  • Drive customer retention by providing best in class customer experience
  • Proactively highlight issues and process improvement to reduce escalations
  • Ensure process documentation and compliance adherence

About Company


SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.

Job ID: 107757163

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