Key Responsibilities
- Prepare detailed and competitive costings for both domestic and international educational trips
- Manage flight bookings, cancellations, and rescheduling via airline portals or travel agents
- Coordinate with vendors (hotels, transport, guides, etc.) to ensure smooth trip execution
- Negotiate with vendors to secure the best rates and service quality
- Act as the primary point of contact for schools and clients regarding travel logistics and inquiries
- Maintain timely and professional communication with school coordinators, parents, and participants
- Oversee travel documentation including itineraries, consent forms, insurance, and visa applications (if applicable)
- Collaborate with internal teams (sales, operations, academic) to align travel with program objectives
- Resolve on-ground issues and handle escalations during trips, ensuring excellent customer service
- Maintain accurate and up-to-date records of bookings, costings, and vendor contracts
Required Skills & Qualifications
- Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field
- 3–5 years of experience in travel operations, preferably in group or educational tourism
- Strong negotiation and vendor management skills
- Strong interpersonal skills for effective coordination with schools, clients, and vendor.
- A proactive, customer-focused approach with a commitment to delivering high-quality service
- Ability to maintain documentation and records systematically for operational efficiency
Skills: documentation management,interpersonal skills,travel,cost management,vendor negotiation,communication skills,travel operations,operations,costings
