Job Description
Key Responsibilities
Post-Sales Support:
Handle customer communication from booking to handover; ensure accurate and timely responses to client queries.
Documentation Handling
Coordinate preparation and execution of agreements (e.g., Allotment Letters, Sale Agreements), registration, and related paperwork.
Payment Tracking
Follow up with clients for milestone-based payments; coordinate with finance for receipts and reconciliations.
CRM System Management
Maintain updated customer records, follow-ups, reminders, and status updates in CRM software.
Handover Coordination
Assist in final inspection, snag rectification updates, and handover documentation in coordination with project and facility teams.
Client Interaction
Ensure a positive customer experience by providing courteous and timely support both over phone and in person.
Reports & MIS
Generate periodic reports for internal teams regarding client status, dues, registrations, and queries.
