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Senior Executive - Telecalling

Panacorp Software Solutions
Nagercoil
0-5 Years
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Job Description

We are seeking an experienced Senior Telecalling Executive to lead telecalling operations and support sales objectives related to customer acquisition and retention. The role involves managing inbound and outbound calls, guiding junior team members, tracking performance, and ensuring high-quality customer interactions. This position is suited for professionals with strong telecalling experience and a target-driven mindset.

  • Candidates with proven experience in telecalling, telesales, or voice-based customer handling roles
  • Professionals with prior exposure to team handling or mentoring responsibilities
  • Individuals comfortable working in a target-oriented and performance-driven environment

Roles and Responsibilities

  • Handle high-quality outbound calls to prospective customers and follow up on leads
  • Manage complex inbound calls, including escalated customer queries and complaints
  • Identify customer requirements, pitch relevant products or services, and drive conversions
  • Support junior executives by guiding them on objection handling and conversion improvement
  • Train and mentor junior telecalling executives on sales techniques and call handling best practices
  • Conduct regular performance reviews, team discussions, and provide constructive feedback
  • Monitor call scripts and sales pitches and suggest improvements to enhance engagement
  • Coordinate with sales and customer service teams to improve call quality and customer experience
  • Maintain accurate records of calls, leads, and customer feedback in the CRM system
  • Prepare weekly and monthly reports on call volume, conversions, and performance metrics
  • Build and maintain strong customer relationships to improve retention and loyalty
  • Resolve customer issues promptly to ensure a high level of satisfaction

More Info

Job Type:
Permanent Job
Industry:
Software Engineering
Role:
Telesales/Telemarketing Executive
Function:
Sales/Business Development
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Panacorp Software Solutions

PANACORP SOFTWARE SOLUTIONS is a best Research paper guidance in Nagercoil, who utilise the technological advancements and academic expertise to guide students in their research paper in educational endeavours. Our founders firmly believe that education is critical for the development of the individual and the community. The company was conceptualised to provide much-needed guidance and supports to students for Research paper guidance service from all walks of life. Every aspect of the brand is crafted to enhance and improve their academic lives. We help to improve you skill in phd research and development. Located in charming place at Nagercoil. We are one of the Best PhD Research paper guidance in Nagercoil,kanyakumari. We accredited by AeU for doing as academic partner of Asia e University(AeU)/Bureau of Indian Distance learning (BIDL)for students into various course under online offered by Texila American university, Guyana and London college of business approved by Cardiff Metropolitanuniversity. we provide the best phd guidance in nagercoil. Our pana corp software solutions research team takes the responsibility of fulfilling the client needs and their objectives. We also confine with London college of business for offering e-learning educational programme in extended diploma in strategic and leadership management programme for various oversees universities globally. With prerequisite of diploma on strategic and leadership management in London college of business, bachelor degree with English medium(except fine arts and literature) or 5 years in managerial experience, Panacorp software solutions benefit the students in MBA programme of Cardiff metropolitan universities in UK with span of 3-6months. The services mainly focus on determining the cutting edge technologies, the trend requires on solving the technical challenges, various engineering services and the associated products with our best research specialists in nagercoil.

Job ID: 137117573

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Last Updated: 26-12-2025 10:24:48 AM
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