Responsibilities
- Own daily brand report updation and ensure all reports are updated accurately within defined timelines.
- Manage payout computation and payout tracking for all Offline DSAs and ZET Pros with proper validation and reconciliation.
- Coordinate with Offline DSAs and ZET Pros for escalations, operational queries, and daily offline report sharing.
- Ensure payout data is validated and reconciled accurately before processing to avoid discrepancies.
- Work closely with internal business, finance, and operations teams for smooth execution of offline operations.
- Track operational metrics and identify gaps or inefficiencies in reporting and payout workflows.
Required Skills & Qualifications
- 2–4 years of experience in operations, business operations, payout operations, or process management roles.
- Strong working knowledge of Microsoft Excel and Google Workspace/G Suite products for reporting and operational tracking.
- Experience in handling large datasets, reconciliations, and operational reporting with strong attention to detail.
- Good stakeholder management and communication skills to coordinate effectively with DSAs and cross-functional teams.
- SQL knowledge is an added advantage for operational analysis and data validation.
- Ability to manage multiple operational workflows in a fast-paced environment
