Provide technical expertise and support to internal teams and stakeholders, including troubleshooting system issues, resolving IT-related problems, and assisting with equipment installations or upgrades.
Collaborate with the technical team to ensure effective response and resolution of technical support requests within defined service level agreements.
Managing and controlling all technical activities (Electrical, Mechanical, HVAC, Civil interior, Plumbing, CCTV Cameras, Access Control system, Fire Alarm system, PA system, Audio/Visual etc.)
Good knowledge of UPS system and electrical fundaments.
Preparation of PPM calendar and timely completion of PPM
Preparations of material BOQ, PRF, MRT,
Maintain appropriate stock levels of all consumables to ensure smooth operations.
Tracking & records of PO, Tax Invoice, Trackers etc.
Manpower deployments and team duty rosters.
Coordinate with Technical staff and daily facility round.
Landlord coordination to ensure the smooth operations.
Ensure the PPE and safety standards.
Knowledge of work permits and SWMS (Safety work method statements)
Ability to understand the engineering layouts and drawings.
Ability to run/handle the BMS system.
Maintenance and Repairs:
Coordinate and oversee maintenance tasks and repairs for building systems, equipment, and technology infrastructure.
Work with vendors, contractors, and internal teams to schedule maintenance activities, track progress, and ensure timely completion.
Good Knowledge of LMS (Light Management system)
Good knowledge of Plumbing and drainage system.
Good knowledge of carpentry and tools.
To maintain the paint and painting related standards inside the premises.
Service Contracts:
Manage service contracts for maintenance and repairs, ensuring that agreements are in place and requirements are met.
Monitor vendor performance, negotiate contract terms, and identify opportunities to improve service quality and value.
Technology Implementation:
Assist in the evaluation, implementation, and maintenance of technology solutions to improve operational efficiency.
Stay up to date with emerging technologies and trends in the CRE industry and recommend appropriate solutions to enhance productivity and streamline operations.
Documentation and Reporting:
Maintain accurate records of technical activities, including service requests, repairs, and upgrades.
Prepare reports on maintenance, technical incidents, and system performance to provide insights to management and support decision-making processes.
Training and Knowledge Sharing:
Provide training and support to end-users on relevant technical systems, tools, and processes.
Share knowledge and best practices with colleagues to enhance overall technical capabilities within the organization.
Compliance and Security:
Ensure compliance with relevant regulations, codes, and industry standards, including data privacy and security protocols.
Requirements:
Bachelor's degree in engineering, or a related field.
Proven experience in providing technical support and managing technical operations within a CRE or similar industry.
Strong knowledge of building systems, technology infrastructure, and related equipment.
Familiarity with computer networks, hardware, and software applications commonly used in the CRE industry.
Excellent troubleshooting and problem-solving skills, with a strong attention to detail.
Effective communication and interpersonal skills, with the ability to interact with internal teams, vendors, and stakeholders.
Strong organization and time management abilities, with the ability to prioritize tasks and meet deadlines.
