Senior Executive - Quick Commerce & B2B Order Processing
Gurgaon | Work from Office
About the Role
Troovy sells across quick commerce platforms - Blinkit, Zepto, and Swiggy Instamart as well as B2B channels. We need someone to own the order processing cycle end-to-end: picking up POs from platform portals, getting them fulfilled at the warehouse, and ensuring clean last-mile delivery with accurate documentation throughout.
What You'll Own
PO Management & Order Processing
- Download and validate inbound POs from Blinkit, Zepto, Swiggy, and B2B partners daily
- Process orders on Unicommerce - channel sync, order creation, inventory allocation
- Flag stock shortages or PO discrepancies to planning immediately
- Ensure PO-to-dispatch TAT is met for every channel without exception
Warehouse Coordination & Dispatch
- Share pick lists and dispatch plans with the warehouse team on time
- Ensure channel-specific labelling, packaging, and invoicing requirements are met
- Coordinate with the 3PL team for timely order handover and carrier pickup
- Own accuracy of all dispatch documentation - invoices, e-way bills, PODs
Last-Mile Tracking & Delivery
- Track all outbound shipments end-to-end until delivery confirmation
- Resolve delivery exceptions and coordinate re-attempts before SLA breach
- Ensure POD collection and order closure for all B2B deliveries
DN / CN Management
- Raise Delivery Notes accurately for every dispatched order across channels
- Process Credit Notes for short shipments, rejections, and returns on time
- Reconcile DNs and CNs against platform GRNs and flag mismatches for resolution
- Maintain a clean DN/CN tracker with status, aging, and closure timelines
MIS & Reporting
- Maintain daily order fulfilment MIS - fill rate, OTIF, pending POs, open exceptions
- Track and report DN/CN aging to ops leadership weekly
- Flag platform integration or Unicommerce sync issues to the tech/ops team
What We're Looking For
- 2–4 years in order processing or channel operations at a D2C brand, FMCG company, or fulfilment partner
- Hands-on experience with Unicommerce - order management, channel sync, exception handling
- Familiar with quick commerce platform portals - knows how POs, GRNs, and scorecards work on Blinkit, Zepto, Swiggy
- Understands B2B order workflows - PO processing, DN/CN, invoicing, e-way bills, POD
- Detail-oriented and process-driven; handles multiple channel deadlines without dropping the ball
- Strong on Excel/Sheets for daily MIS, trackers, and reconciliation
