Senior Executive - Program Management

Key Responsibilities

• Drive Supply Ops, monitor and improve key operational metrics (Eg – Live tracking, Bus cancellations, DMS adoption, etc.
• Analyse operational & business data to identify trends, gaps, and improvement areas.
• Prepare weekly and monthly performance reports and dashboards.
• Work closely with cross functional departments to resolve issues and improve service quality.
• Assisting in defining SOPs, tracking, ensuring adherence & execution
• Coordinate with cross-functional teams (product, supply, support, CRM, etc.).
• Ensure adherence to operational standards and policies.
  
  

Educational Qualification: B.Tech / MBA

Experience: 2–4 years of experience in operations, account management

Keyskillsrequiredforthe Role

• Managed a defined set of supply partners, accounts, or a specific region.
• Handled partner interactions, issue resolution, and performance improvement initiatives.
• Worked with data to track performance, identify gaps, and drive corrective actions.
• Drove adoption of key business programs or process improvements.
• Managed projects or initiatives with clear targets and timelines.
• Demonstrated measurable impact on operational or revenue metrics
• Strong analytical skills with proficiency in Excel, MS office or Google Sheets.
• Good stakeholder management and communication skills