LeadSquared is a fast-growing SaaS CRM company serving 2,000+ customers globally with a 1000+ member team across India, US, Middle East, ASEAN, ANZ, and South Africa.
This role is focused on owning and resolving customer technical issues end-to-end while working closely with product and engineering teams.
Key Responsibilities
Troubleshoot and resolve product issues across phone, email, and chat
Work with APIs, webhooks, and integrations
Deliver resolutions within SLA timelines
Support onboarding, product training, and documentation
Collaborate with engineering on bugs and improvements
