Role Overview
The candidate will be responsible for managing the possession process for residential/commercial real estate projects, ensuring seamless customer handover, documentation, coordination with internal departments, and delivering a superior customer experience. The role requires strong coordination, customer handling, and post-sales management skills within the real estate sector.
Key Responsibilities
- Handle end-to-end possession and handover activities for customers.
- Coordinate with Sales, Projects, Legal, Finance, and Facility Management teams for timely possession closures.
- Ensure all possession-related documentation and compliance are completed accurately.
- Schedule and manage customer possession appointments and site visits.
- Address customer queries, escalations, and concerns related to possession and post-possession services.
- Maintain MIS reports, possession trackers, and customer databases.
- Ensure collection of pending dues before possession handover.
- Coordinate snag rectification and ensure readiness of units before handover.
- Support registration and agreement execution processes wherever applicable.
- Maintain high customer satisfaction through effective communication and relationship management.
- Prepare periodic reports on possession status, customer feedback, and pending issues.
- Ensure adherence to company SOPs and RERA compliance norms.
Required Skills & Competencies
- Strong understanding of CRM and possession processes in real estate.
- Excellent communication and interpersonal skills.
- Strong coordination and problem-solving abilities.
- Ability to handle customer escalations professionally.
- Knowledge of property documentation and handover formalities.
- Proficiency in MS Excel, CRM software, and MIS reporting.
- Good organizational and multitasking skills.
Preferred Candidate Profile
- Graduate/Postgraduate in any discipline.
- 4–7 years of experience in CRM/Possession within the real estate industry.
- Experience in residential or commercial project handovers preferred.
- Candidate should possess strong customer management and coordination capabilities.
- Work location would be Baner ( Pune ). Nyati Emerald .
Key Performance Indicators (KPIs)
- Timely possession closures
- Customer satisfaction scores
- Reduction in customer escalations
- Accuracy in documentation and MIS
- Collection efficiency before possession
