Required Competencies:
- Strong working language skills required for English, Hindi and at least 2 regional languages (Malayalam / Telugu).
- Experience and knowledge in different HR processes with special focus on one of the following areas of expertise is an advantage. The areas are as follows: master data and reporting, recruitment, talent management, reward and recognition, learning and development
- Experience in using Workday and/or other HR solutions as an advantage.
- Experience in working in a shared service center or call center is an advantage.
- Experience in voice based process is an advantage.
- Empathy and true service mindset to ensure great employee experience for the service delivery
- Promoting two way communication with an exchange of information, opinion and feelings
- Actively listening to the input of others and summarizing information to ensure they have been understood
- Willingness to work in different time zones / shifts to meet business requirements
Responsibilities and key activities:
- Supporting and advising employees and managers in using HR tools and support them in different HR processes related questions and administrative actions ( voice and non-voice activity)
- Processing different transactions and handling employee and managers queries ( voice and non-voice activity).
- Process scope includes following HR processes areas: master data and reporting, recruitment, talent management, reward and recognition, learning and development
- Validating if all required information or documentation is provided prior executing transactions
- Maintaining and monitoring reminders and notifications based on work instructions
- Respecting targets for quality and service level agreements
- Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date.
- Working closely together with other HR colleagues within HR Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience
- Reporting time and other process performance data based on request
- Maintaining working instructions and knowledge base
- Supporting process improvements and harmonization activities
- Participation in team meetings, process analysis and improvement actions
We are expecting you to have:
Experience - 1 to 5 years
Qualification - Any Bachelor's degree (Graduation in Human Resources will be an added advantage)
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