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lenskart.com

Senior Executive Optom - Knowledge Management team

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  • Posted 16 hours ago
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Job Description

Skill Set Required

  • Certified optometrist with relevant educational qualification
  • Good knowledge of lens materials, optical measurements and eye testing
  • Good communication in Hindi as well as English
  • Escalation handling

Role

  • Team leader of calling executives in KMT (knowledge Management team)
  • Reporting to Head of department

Job Responsibilities

  • Handling the technical and critical issues calls
  • Address correct information with stores
  • Root cause analysis of technical and critical issues
  • Preparing daily, weekly and monthly reports
  • Identifying the increased issues and suggest a solve for it

More Info

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About Company

Job ID: 145679539