Senior Executive - Operations and Service

Location Name: Sanchore Co Ext

Job Purpose

This position is open with Bajaj Finance ltd.

Duties And Responsibilities

•  To achieve Branch target on indicators Credit Metrics / Operations Metrics / Gold Loan Metrics.
•  Training of Branch Sales on Policies & Processes for Gold Loan / Consumer
  
  

Durables / Vehicle refinance /other Products as & when launched.

•  Ensuring policy adherence and meeting the TAT.
•  Delivering Approval rate & other critical SLA deliverables for Gold loan / Refinance loan, Cross sell &
  
  

CD business.

•  Checking & Valuation of Gold.
•  Vaulting & Safekeeping of Gold.
•  Ensuring adherence to Vaulting Process & Policies.
•  Supporting Branch Cashier in resolution for Customer Service queries.
•  Provide Feedback to Regional /HO Authorities on Credit / Operations Process / Policies on a regular basis.
•  Data Analysis & Sharing of best practices with team.
•  Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT.
•  Coordination with various HO / Cross functional departments & providing feedback.
•  Vendor Management (CPV / Gold Testing Vendor).
•  Ensuring Cost within Budget.
•  Support in Branch Admin Activities.
•  Maintain Minimal Errors in Audit Report published by HO.
  
  

Required Qualifications And Experience

•  Graduate / Post Graduate - Fresher
•  Good Learner & conceptualization skills.
•  Good Team Player.