Senior Executive

Company Description Ethos Limited is India's largest luxury watch retailer, with over two decades of experience shaping the country's watch culture. Established in 2003, the company now operates 100+ boutiques across 34 cities, representing many of the world's most prestigious watchmaking brands. Ethos is powered by a team of more than 1,000 professionals and works across two key verticals—Watches and Lifestyle—bringing together fine watchmaking, luxury, design, and contemporary living. In 2022, Ethos became the first luxury watch retailer in India to go public, with shares listed on the BSE and NSE. The company continues to grow at the intersection of heritage and modernity, fostering deeper appreciation for the art and culture of watches in India.
Role Description The Senior Executive role at Officially Ethos is a full-time, on-site position based in Mumbai. The Senior Executive will oversee key operational and business activities, including coordinating with internal teams, managing client interactions, and supporting sales and service objectives. This role involves monitoring performance metrics, preparing reports, and ensuring adherence to company processes and service standards. The Senior Executive will contribute to project execution, streamline workflows, and support cross-functional initiatives to enhance customer experience and operational efficiency. The position requires regular collaboration with leadership and stakeholder groups to implement business strategies and drive continuous improvement.
Qualifications

• Candidates should possess strong business operations and coordination skills, including stakeholder management, process oversight, and performance tracking.
• Candidates should possess skills in client service and relationship management, with the ability to communicate effectively and maintain high service standards.
• Candidates should possess analytical and reporting skills, including comfort with data analysis, creation of dashboards or summaries, and use of productivity tools (e.g., Excel, presentations).
• Candidates should possess organizational and time-management skills, with the ability to prioritize tasks, manage multiple initiatives, and meet deadlines.
• Candidates should possess leadership and collaboration skills, including the ability to work with cross-functional teams and support change management initiatives.
• Relevant experience in retail, luxury goods, lifestyle brands, or customer-facing environments is beneficial.
• A bachelor's degree in business, management, commerce, or a related field is preferred; an advanced degree or relevant certifications will be an advantage.
• Comfort working on-site in a fast-paced, structured environment in Mumbai, with proficiency in English and, ideally, additional regional languages.