Role Overview:
We are looking for a resource with hands-on experience in managing Cash Management Services (CMS), EDC (Electronic Data Capture) machines, and UPI services. The ideal candidate should have operational expertise in service activations/deactivations, handling service-related queries, and supporting day-to-day payment operations within a retail or similar business environment.
Key Responsibilities:
- Manage end-to-end operations of Cash Management Services (CMS), including onboarding and maintenance.
- Handle EDC machine lifecycle management (deployment, activation, troubleshooting, and deactivation).
- Support UPI service operations, including merchant onboarding, issue resolution, and transaction-related queries.
- Process service activation and deactivation requests accurately and within defined SLAs.
- Respond to and resolve internal and external queries related to payment services.
- Coordinate with banks, vendors, and internal stakeholders for smooth service delivery.
- Monitor service performance and ensure minimal downtime or disruption.
- Maintain proper documentation and track all service requests and resolutions.
- Ensure compliance with internal policies and regulatory requirements.
Required Skills & Experience:
- 2–5 years of relevant experience in payment services / CMS / EDC / UPI operations.
- Strong understanding of merchant acquiring, digital payments, and retail payment ecosystems.
- Experience in handling activations, deactivations, and service-related issue resolution.
- Good communication and stakeholder management skills.
- Ability to work in a fast-paced, high-volume operational environment.
- Proficiency in MS Excel and reporting tools is an added advantage.
Preferred Background:
- Prior experience in retail, banking, fintech, or similar service-driven industries.
- Exposure to merchant support or payment operations environments will be highly preferred.
Qualification:
- Graduate / Post Graduate / MBA from a recognized university
Interested candidates please share resume at [Confidential Information]
