JOB DESCRIPTION - MIS
Mandate 3 : Employees to be located in their place of posting / respective office base location.
About Swiggy
Swiggy is India's leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.
From starting out as a hyperlocal food delivery service in 2014, to becoming India's leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.
Key Responsibilities:
Role and Responsibilities :
. Working closely with the Operations Team in communicating the Surges, Incentives and other form of communications to the Delivery partner workforce on a daily basis . Working closely with the Operations Team in maintaining the Payout / Rule configurations to avoid any defects in payouts to the delivery partners across their cities . Working closely with the stakeholders like alchemist team, payouts team, data science and configurations team to maintain the correct structures . Working closely with the product team for proper in app visibility and communications for the Delivery Partners . Working closely with the Central communications team to communicate messages / payouts to the Delivery Partners via various channels like WhatsApp, Know Nuggets, Push Notifications, sms, google rcs, etc. . Analyzing various business scenarios and recommending prompt actions for exponentially required to support operations on a daily basis . Co-create initiatives to the Operations teams to meet day to day objectives to retain attrition and retain DEs with proper communications and get the payout rules configured . Gather relevant data from various sources and Clean, preprocess, and transform raw data into a usable format . Help a manager with data and automating interactive dashboards to enable real-time monitoring of key metrics . Provide recommendations based on data findings to support decision-making . Oversee and maintain our multiple tools and dashboards like - stack, Ops dashboards, alchemist tools, communication tools, analytics platforms, spreadsheets and learn new dashboards to support the growing market needs with utmost perfection . Collaborate with marketing teams to ensure the successful execution of campaigns, including BTL, ATL ,activations and samplingKey skill sets we are looking for -
. Min 3 year Work Experience of SQL and MS-Excel, Google spreadsheets, Figma and other dashboards and Tools . Understanding of SQL (Structured Query Language) to work with databases and extract the right information required for decision making . Ability to clean, explore, and structure the data from data to use day to day . Bachelors degree is must in Marketing, Management, Engineering or Arts
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law
